2023 Learning and Development Catalogue

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Learn, Grow, Inspire

LEARN GROW INSPIRE

INTRODUCTION Our 2023 Learning & Development Catalogue is an extension of the 2022-2025 Leadership Learning and Development Strategy which is a fundamental pillar of the Human Resources Strategic Plan . This strategy supports the goal of building an innovative values-based culture and enabling employees to grow and advance in the City. Courses provided in the Learning and Development Catalogue are linked to the five core program elements of capacity building, personalized coaching and mentoring, self-awareness and development, networking and experiential learning and tools and technology.

Community driven, people focused.

STAFF TRAINING AND DEVELOPMENT POLICY 30 . 07 . . . . . . . . . . . . . . . . . . . . 4 One-Off Employee-Driven Training or Development Courses . . . . . . . . . . . . . . 5 Employee Driven Multi-Course or Program Education . . . . . . . . . . . . . . . . . . . . . 5 PROFESSIONAL AND LEADERSHIP DEVELOPMENT COURSES . . . . . . . . . 6 Leadership Capacity Building . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Digital Innovation and Leadership (DIAL) .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Civic Governance and Innovation Certificate Program .. . . . . . . . . . . . . . . . . . . 10 Courageous Questioning in Crucial Conversations . . . . . . . . . . . . . . . . . . . . . . . 10 Negotiating with Empathy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Personal Performance And Development . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Hello Design Thinking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Microsoft SharePoint – Mini Masterclass Session 1 . . . . . . . . . . . . . . . . . . . . . . . 14 Microsoft SharePoint – Mini Masterclass Session 2 . . . . . . . . . . . . . . . . . . . . . . . 14 Microsoft Teams – Mini Masterclass Session 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Microsoft Teams – Mini Masterclass Session 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Microsoft Outlook – Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 Microsoft Excel – Mini Masterclass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 What Does it Mean to Be An Ally? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 How to Be an Active Bystander . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Indigenous Cultural Advocacy and Allyship . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 MENTAL HEALTH TRAINING AND WELLNESS-RELATED EDUCATION LINKS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Homewood Health – Homeweb Mental Health Education Links .. . . . . . . . . 24 Psychological Hygiene . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Building Resilience: Understanding Challenges, Learning Strategies, and Accepting Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 The Emotional Effects of Retirement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Managing your Money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Municipal Pension Plan – Retirement Education . . . . . . . . . . . . . . . . . . . . . . . . . 27 SELF-DIRECTED LEARNING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

STAFFTRAINING AND DEVELOPMENT POLICY 30 . 07 Our Staff and Development Policy 30.07 is a key initiative that the Human Resources Department is proud to offer to support our employee’s learning and development. Please contact your Human Resources business partner with any questions.

One-Off Employee-Driven Training or Development Courses Employees are encouraged to seek out their own training or development courses that support their current responsibilities and potential future advancement. Here are the steps an employee will follow after identifying a training or development course: • Employee discusses training or development opportunity with Department Head to ensure it aligns with their current responsibilities. • Employee completes the online Staff Training Request Form to collect both Department Head’s and Human Resources approval. • Human Resources representative contacts employee to assist in payment process of course registration. Employee Driven Multi-Course or Program Education Employees that are interested in pursuing further education through a program (certificate, diploma, degree, etc.) that align to their performance plan have the potential to participate in this cost-sharing opportunity. Here are the steps an employee will follow after identifying a multi-course or program education: • Employee discusses multi-course or program education opportunity with their immediate supervisor and Department Head to ensure it aligns with their performance plan. • Employee completes the online Expression of Interest Form to collect both Department Head’s and Human Resources approval. • Human Resources representative contacts employee with a contract outlining the cost share and repayment schedule for employees that voluntarily leave employment. • Employee completes the online Staff Training Request Form to register for each course of their program.

The cost-sharing breakdown for this stream is:

COST

BREAKDOWN

First $5000

100% Employer and 0% Employee

Over $5000

65% Employer and 35% Employee

Ancillary Expenses (supplies, parking, travel, food, and lodging)

0% Employer and 100% Employee

PROFESSIONAL AND LEADERSHIP DEVELOPMENT COURSES

Community driven, people focused.

Our 2023 Training Calendar is published on the Intranet and is open for registration. This section of the catalogue highlights the professional development courses that are available in 2023 for you to consider registering for. The 2023 professional development courses offered feature the following focus areas:

Personal Performance and Development

Leadership Capacity Building

Diversity and Inclusion Wellness

Leadership Capacity Building

Digital Innovation and Leadership (DIAL)

REGISTRATION DETAILS

• Registration is open to a maximum of 10 participants • Course is offered virtually

SFU Beedie’s DIAL Initiative has been developed in close collaboration with industry partners to build capacity within organizations to create systems change solutions. Participating will give you a better understanding of yourself, the organization and your customers so you deliver value and improve their experience while strengthening the corporate culture. DIAL features two programs that are custom designed for working professionals: Digital Transformation Management (DTM) For early to mid-career individuals to develop a digital innovation mindset with the skills and capabilities to apply them into action. Participants will gain tips to engage with customers effectively, learn how to identify problems and choose solutions and develop consulting, collaboration and mapping skills to visualize and create business solutions designs. Digital Transformation Leadership (DTL) Ideal for middle to senior-level individuals and leaders who drive digital transformation decisions and need a roadmap they can apply to the organization. Participants will develop an awareness of digital capabilities and the skills to ideate by using their work as case studies to implement a digital product or service transformation.

Digital Transformation Management: COURSE START DATE: SEPTEMBER 11, 2023 • 17 weeks of online, on demand content • Synchronous sessions via Zoom: – Two 2-hours synchronous sessions (Mondays) • Seven 1.5 hour Peer Learning Sessions (Thursdays)

Digital Transformation Leadership: COURSE START DATE: SEPTEMBER 18, 2023 • 11 weeks of online, on demand content • Synchronous sessions via Zoom: – Three 2-hour synchronous sessions (Mondays) – Ten 1.5 hour Peer Learning Sessions (Wednesdays) • Time requirement: 4-6 hours/week

Civic Governance and Innovation Certificate Program Designed for employees of municipal and regional governments in BC, the 18-credit Civic Governance and Innovation (CGI) certificate program offered by the University of the Fraser Valley (UFV), consists of six courses that examine dimensions of political culture, innovation, and best practices in local governance. The courses are taught by sector leaders and innovators and use case study analysis and applied projects to analyze how local governments can pursue innovation and risk-taking. The Civic Governance and Innovation certificate is 16-month in duration and is completed in a part-time capacity. Multiple course sections are offered throughout the year and scheduled during evenings and weekends to accommodate working professionals.

Courageous Questioning in Crucial Conversations Courageous questioning connects, engages, strengthens, and deepens our interactions. A bold, curious and well-timed question is the cornerstone to building stronger relationships and shifting from confrontation to collaboration.

Learning objective include:

• Defining the terms “Question” and “Answer”

• Understanding what effective questioning requires and why • Asking the right question at the right time for the right reason

• Applying four key questioning techniques

• Integrating key ingredients into a questioning approach to maximize honest and productive responses while reducing tension

REGISTRATION DETAILS

• Recognizing bad habits and common questioning traps.

• Registration is open to a maximum of 15 participants Term Dates

Course

REGISTRATION DETAILS

Fall 2023

Sept–Dec 2023

CIVI 200

• Registration is open to a maximum of 50 participants • Course is offered virtually

Winter 2024

Jan–Apr 2024

CIVI 202 & 302

Summer 2024

May–June 2024 CIVI 311

Summer 2024

July–Aug 2024

CIVI 312

COURSE RUNS ON: APRIL 3, 2023

8:30 am – 12:30 pm

Fall 2024

Sept–Dec 2024

CIVI 400

REGISTRATION DEADLINE: MARCH 31, 2023

• Participants must meet the Entry-level English language proficiency requirement. See the UFV English language proficiency requirement section of their calendar

REGISTRATION DEADLINE: AUGUST 4, 2023

Community driven, people focused.

Negotiating with Empathy In our homes and in our workplace, difficult conversations are required constantly, taking our time, energy, and resources. This interactive session focuses on managing difficult interactions while maintaining your well-being. Special attention is given to building your capacity to self-regulate, address challenging conversations head on, and achieve results while preserving relationships. This course will help you gain a better understanding of how to manage your triggers through neuroscience based strategies; effectively speak up and address issues to quickly diffuse defensive, positional and emotional behavior and maintain your internal resiliency for life overall.

REGISTRATION DETAILS

COURSE 1 OF 2 • Registration is open to a maximum of 40 participants • Course is offered virtually COURSE RUNS ON: MAY 4, 2023

8:30 am – 12:00 pm

REGISTRATION DEADLINE: MAY 1, 2023

COURSE 2 OF 2 • Registration is open to a maximum of 40 participants • Course is offered virtually

COURSE RUNS ON: MAY 11, 2023

8:30 am – 12:00 pm

REGISTRATION DEADLINE: MAY 1, 2023

Personal Performance and Development

Hello Design Thinking Design thinking is a methodology and a mindset that allows you to routinely innovate in a way that’s meaningful to the people you’re trying to serve. This flexible, online experience introduces non-designers to the concepts of the design thinking process—a tried-and-tested approach to creative problem solving. Through activities and case studies with IDEO experts, learn how design thinking works and begin to apply these tools and processes to your own work. It’s the first step in unlocking your creative potential. • Establish a common language and repeatable process for creative problem solving • Start applying the methods and mindsets of design thinking to your work • Hone the skills of design thinking through hands-on activities After this course you’ll be able to:

REGISTRATION DETAILS

• Registration is open to a maximum of 20 participants • Course is offered virtually and self-paced • Submission of one activity assignment from the course • Duration: 2 to 5 hours

COURSE AVAILABLE: JUNE 5, 2023

FOR 90 DAYS AFTER

REGISTRATION DEADLINE: MAY 26, 2023

• Increase your confidence in your creative abilities

Microsoft SharePoint – Mini Masterclass

REGISTRATION DETAILS

• Registration is open to a maximum of 25 participants • Course is offered virtually SESSION 1 COURSE STARTS: MARCH 23, 2023 8:30 am – 12:30 pm

This half day course is designed for those who are new to the application and would like to learn how to use it efficiently or those who would like to optimise their use of SharePoint. Attendees will learn how to share and manage content, find information, and collaborate across their organization. This introductory course focuses on the experience for site members.

REGISTRATION DEADLINE: MARCH 20, 2023

Training objectives:

• Successfully navigate SharePoint team and communication sites

• Understand Microsoft 365 groups

SESSION 2 COURSE STARTS: APRIL 13, 2023

• Work with SharePoint document libraries

12:30 pm – 4:30 pm

• Share files and folders with users outside of the group

REGISTRATION DEADLINE: APRIL 10, 2023

• Utilize shared resources in team sites including lists, plans and notebooks

Community driven, people focused.

Microsoft Teams – Mini Masterclass

REGISTRATION DETAILS

• Registration is open to a maximum of 25 participants • Course is offered virtually SESSION 1 COURSE STARTS: APRIL 6, 2023

This workshop is designed to provide attendees with a full understanding of using Microsoft Teams effectively, collaborate with team members, share files, set meetings, do video conferencing, manage teams and channels. Training objectives:

8:30 am – 12:30 pm

• Become fully familiar with Microsoft Teams interface

REGISTRATION DEADLINE: APRIL 3, 2023

• Learn how to chat in private and mention someone

• Able to search for messages, or people

• Understand how to edit and delete conversations

SESSION 2 COURSE STARTS: APRIL 20, 2023

• Replies to conversations

• Learn how to search for files

12:30 pm – 4:30 pm

REGISTRATION DEADLINE: APRIL 17, 2023

Microsoft Outlook – Advanced

Microsoft Excel – Mini Masterclass

In this course delegates will learn specific tips and tricks that help them use Microsoft Outlook more effectively. In this training course, candidates will be given the opportunity to learn how to insert file attachments, create new calendars, and how work with multiple calendars. Furthermore, delegates will acquire in-depth knowledge about how to access the reading pane and how to send messages with a flag

Delegates will learn about different vital skills required to use Excel to create and edit workbooks and spreadsheets effectively. This training course will show how to fully unlock Excel’s powerful capabilities for sorting and manipulating data. Further, delegates will acquire in-depth knowledge about the uses of Excel’s tab interface and file tab. They will gain an understanding of various steps to add the command to the quick access toolbar.

Training objectives:

• Working in and optimizing email

• Navigate Excel interface

• Moving objects to a folder

• Use of lists and tables

• Saving attachments

• Conditional formatting

• Remove members of a contact group

• Using formulas and creating pivot tables

• Creating tasks

REGISTRATION DETAILS

• Registration is open to a maximum of 25 participants • Course is offered virtually

COURSE STARTS: APRIL 27, 2023

COURSE STARTS: MAY 4, 2023

8:30 am – 12:30 pm

REGISTRATION DEADLINE: APRIL 23, 2023

REGISTRATION DEADLINE: MAY 1, 2023

Community driven, people focused.

What Does it Mean to Be An Ally?

REGISTRATION DETAILS

• Registration is open to a maximum of 90 participants • Course is offered virtually

Diversity and Inclusion is present in our everyday lives – and we can choose to be allies by actively learning and supporting marginalized groups. Alden Habacon from Inclusive Excellence Strategy Solutions will be facilitating an interactive virtual training session that will cover five key traits of an ally supported by strategies around disrupting non-inclusive behaviour and language. After completing this training, you will receive a “How To Be An Ally Tip Sheet” from City of Maple Ridge’s Equity, Diversity, and Inclusion Committee as part of the launch of our Safe Spaces Campaign.

COURSE STARTS: MARCH 2, 2023 1:30 pm – 3:00 pm

REGISTRATION DEADLINE: MARCH 1, 2023

Community driven, people focused.

How to Be an Active Bystander

Indigenous Cultural Advocacy and Allyship

Allies that are prepared to respond and disrupt the impact of non-inclusive language and behaviour are called “Active Bystanders”. This interactive training session is focused on empowering participants to be active bystanders to create safer environments for all individuals.

In honour of National Day for Truth and Reconciliation, the City of Maple Ridge is humbled to have Len Pierre offer Indigenous Cultural Advocacy and Allyship training.

This session will cover specific concepts, including:

• Distinguishing the context for Indigenous allyship from other forms of allyship

This session will provide specific strategies, including:

• Mobilizing justice and action oriented responses

• How to overcome fear of retaliation or embarrassment;

• Discerning contemporary issues within the term ally as it relates to Reconciliation today

• Questions to ask when considering intervention;

• Reframing intervention as personal, caring, or non-critical; • Group intervention after repeated pattern of inappropriate behaviour.

REGISTRATION DETAILS

• Registration is open to a maximum of 50 participants • Course is offered virtually

REGISTRATION DETAILS

COURSE STARTS: SEPTEMBER 27, 2023 1:00 pm – 3:00 pm

• Registration is open to a maximum of 50 participants • Course is offered virtually

REGISTRATION DEADLINE: SEPTEMBER 27, 2023

COURSE STARTS: JUNE 8, 2023

1:00 pm – 3:00 pm

REGISTRATION DEADLINE: JUNE 7, 2023

SELF-DIRECTED LEARNING

Community driven, people focused.

Esri Academy

Esri training options support GIS practitioners, non-GIS professionals, and anyone who needs to use the ArcGIS platform to support their daily workflows, enhance projects with geographic context, and create information that leads to better decision-making. Staff can access interactive, self-paced courses to use ArcGIS Online, Create Storymaps, Create Online Webmaps, Complete Data Collection in the Field, carry out Asset/Data Maintenance, Run Analysis, Create Surveys and more.

REGISTRATION DETAILS

• If you already have a City of Maple Ridge ArcGIS Account, you have access to all the free and maintenance subscription training • If you don’t have an ArcGIS Account please contact the IT Service Desk with ‘Request for ArcGIS Training’ in your subject line – The IT Service Desk Team will forward you to the appropriate GIS staff to fulfill your request as required. Click here to browse through the catalog for relevant training courses.

Human Resources is currently working to expand online self-directed learning modules through Mclean & Company and our learning management system (LMS) provider.

Effectively Resolve Conflicts

Master Difficult Conversations

Becoming Allies in the Workplace

All staff will have access to webinars, videos and slideshows on the following topics:

Coach Employees for High Performance & Development

Adopting Inclusive Leadership Behaviours

Lead with Emotional Intelligence

More information on how staff can access these modules will be communicated to all staff shortly.

MENTALHEALTH TRAINING AND WELLNESS-RELATED EDUCATION LINKS

Community driven, people focused.

This section of the catalogue highlights mental health training courses that are available in 2023 and also links to free external education links provided through our partners at Homewood Health and the Municipal Pension Plan.

Psychological Hygiene From a very young age we adopt common physical hygiene habits such as brushing our teeth and washing our hands. What about hygiene habits that focus on our mental health? • Increase your awareness and understanding of psychological hygiene; • Highlight factors that can promote and preserve good mental health; • Gain practical tools and resources to activate your own personal psychological hygiene practice; This virtual one hour, interactive session is designed to:

REGISTRATION DETAILS

• Registration is open to a maximum of 50 participants • Course is offered virtually

COURSE STARTS: APRIL 6, 2023

12:00 pm – 1:00 pm

REGISTRATION DEADLINE: APRIL 5, 2023

Homeweb Mental Health Education Links Created by Homewood Health, Homeweb is an online platform that offers employees access to health and wellness tools, resources, and support. You can search through their intranet calendar for times and course descriptions. From positive parenting to establishing work-life harmony, stay tuned for information on upcoming online courses offered through Homeweb. To get started, you will need to follow these registration instructions at this link. Homeweb Your Customer Account Name is: City of Maple Ridge The Your Invitation Code is: CMR756

Community driven, people focused.

Building Resilience: Understanding Challenges, Learning Strategies, and Accepting Change Research shows that individuals can improve how well they adapt to challenges and adversity. • Break negative thought patterns and offer healthier ways of thinking and behaving; • Introduce a variety of practical tools to improve physical health, respect mental/emotional health and cultivate a strong social support network; This online session is designed to help participants:

The Emotional Effects of Retirement

Planning to retire can be a source of both excitement and anxiety. Whatever emotional response, retirement marks a transition to a new life stage and lifestyle in which daily routines, identity, and roles change.

This in person session is designed to:

• Introduce participants to the emotional effects of retirement; • Reflect on what an ideal retirement looks like and you can do to make it happen;

REGISTRATION DETAILS

• Registration is open to a maximum of 50 participants • Course is offered virtually

• Registration is open to a maximum of 35 participants • Course is offered in-person

COURSE STARTS: SEPTEMBER 13, 2023 12:00 pm – 1:00 pm

COURSE STARTS: JUNE 14, 2023

12:00 pm – 1:00 pm

REGISTRATION DEADLINE: SEPTEMBER 12, 2023

REGISTRATION DEADLINE: JUNE 13, 2023

Managing your Money Creating a plan to manage money is a sound way to achieve goals like owning a home, travelling, getting an education, or retiring. This on line session is designed to help participants plan for future by proving tips on:

• Creating a budget;

• Decrease debt;

• Increase savings

REGISTRATION DETAILS

• Registration is open to a maximum of 50 participants • Course is offered virtually

COURSE STARTS: NOVEMBER 15, 2023 12:00 pm – 1:00 pm

REGISTRATION DEADLINE: NOVEMBER 14, 2023

Community driven, people focused.

Municipal Pension Plan – Retirement Education Wherever you are on your pension journey, now is the best time to get answers to your pension questions and prepare for your future! Whether you’re thinking about joining the plan, establishing your career, several years from retirement or nearing retirement, explore your education options: • Getting to Know Your Pension - 15-minute online course for new or potential plan members • Making the Most of Your Pension - 45-minute online course or 75-minute instructor-led webinar for members establishing their career or several years away from retirement • Approaching Retirement - 45-minute online course or 75-minute instructor-led webinar for members planning for or within five years of retirement Online courses are done at your own pace, anytime and anywhere. Webinars are now available year-round! For current information and to take online courses and webinars, please click on this link. Online courses and webinars - Municipal - Municipal (pensionsbc.ca)

Community driven, people focused.

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