Annual Report 2022

Strategic Direction & Progress Report The final components of our metrics program are the Performance Dashboards that track the day-to-day data for Council’s Strategic Priority areas. The dashboards can be found on the City website at mapleridge.ca/305 . Let’s look at some examples of the dashboards and the data available.

Figure 14 : The Growth Dashboard This dashboard provides the most up-to-date information on key metrics around the City’s growth. Processing times for rezoning, engineering referrals and commercial and multi residential building permit processing times are tracked. The City is also monitoring the percentage of growth in the Town Centre, a key metric and goal of the City’s Official Community Plan.

Figure 17: Inter-Government Relationships Dashboard The City of Maple Ridge is part of the Metro Vancouver Region, and governed by the BC Local Government Act. Collaboration with senior and regional governments is an important priority for Council. This dashboard measures grant funding received, mutual aid with neighbouring communities for fire response, regional park space and cross border business licenses that have been granted. Being a good neighbour and good partner benefits our citizens.

Figure 18 : Community Dashboard This dashboard has key metrics on response times to priority police calls, crime prevention program data, crime severity data and information on the City’s Emergency Operations Centre and Emergency Support Services activations and training. Community safety is a key Council priority and this data is also important to our residents.

Figure 15 : The Environmental Dashboard All levels of government are prioritizing environmental action, and the City of Maple Ridge has metrics on our tree canopy, corporate greenhouse gas emissions, carbon emissions avoided by electric vehicle charging and waste diversion from landfills. The data allows exploration of how environmental policies are being acted on in tangible ways.

Figure 16 : The Community Pride & Spirit Dashboard Since the end of health orders related to the COVID-19 pandemic, we’ve seen an increase in the number and size of community events. This dashboard provides data on public consultations, the number of volunteers, art installations and organizations the City is supporting with culture grants. The goal is to have engaged and active citizens.

Figure 19 : Community Social Safety Dashboard The City has an integrated approach to community safety involving the RCMP, the City’s Community Safety Officers, Bylaws and private security. This dashboard shows where incidents are occurring and some key data on the work of the Community Safety Officers to address citizen service requests in the community. The City of Maple Ridge has embraced real time reporting of key metrics to ensure that our citizens have important information on the day-to-day operation of their City.

City of Maple Ridge - 2022 Annual Report 13