2020 Learning and Development Catalogue.pub

conflict or standing firm under pressure, the ability to assert yourself is crucial to reaching outcomes that work for you. In conflict situa- tions, it can be especially difficult to maintain an assertive stance rather than overreacting or selling yourself short.

 How to approach or create distance from an aggressive person  How to avoid “cornering” techniques when interacting with clients  The use of “team tactics” to enhance person- al safety  “Choice” communication skills to use when de-escalating aggressive behaviour  How volume, tone, pitch, and rate of speech can work to your favour or detriment  The power of Neuro Linguistic Psychology (NLP) as it relates to employee safety  Pre-Assaultive body cues to assess if a per- son is about assault you

March 10, 12

8:00 AM to 4:00 PM

Hilton Haider

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MANAGING AGGRESSIVE PEOPLE

The City of Maple Ridge will be partnering with Sheepdog Protection Inc. to introduce our staff to practical self defense and de-escalation tech- niques. This seminar will provide employees with verbal and non-verbal personal safety skills and strategies needed to recognize, reduce, manage and protect themselves from aggressive and confrontational/violent behaviour in the work- place. This workshop is especially beneficial to staff in Police Services, Parks, Recreation & Cul- ture, Front Counter staff, Parks and all outdoor staff. Sheepdog Self-Protection Inc. is one of the only companies in Western Canada to deliver training specific to Managing Aggressive People in and out of the workplace. Previously delivered through Personal Protection Systems Inc. the MAP program has been delivered to Federal, Provincial and Municipal government, as well as to the private industry, since 1993.

 Self-defense skills for extreme circumstances

 How to change from threatened to chal- lenged/ confident mindset when dealing with a problematic client

MANAGING AGGRESSIVE DOGS This training is recommended for our Parks Staff and outdoor workers. Learning Outcomes Include: May 21 8:30 AM to 4:30 PM Hilton Haider Register Me

Understanding aggression

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Learning environmental control

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Learning Outcomes Include:

How to manage emergency situations

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 Proxemics (space) as it relates to personal Safety  Personal zones and how they can be used to de-escalate aggressive behavior  Why the “reactionary gap” is so important to employee safety

Date TBD Register Me

HEALTH & SAFETY | 36