2020 Learning and Development Catalogue.pub

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MISSION STATEMENTS

Special Messages from your Corporate Management Team and Anita Bhandari

OVERVIEW & GENERAL INFO

PROFESSIONAL DEVELOPMENT

LEARNING & DEVELOPMENT 2020 | 2

“...WE RECOGNIZE THE FUNDAMENTAL SOCIAL, TECHNOLOGICAL AND ECONOMIC INFLUENCES THAT ARE DRIVING CHANGE.”

The City of Maple Ridge believes in investing in our staffs’ professional development goals. We leverage the knowledge within our team and bring organizational innovation by partnering with post-secondary institutions and a variety of outside consultants, empower- ing our staff to reach their professional development goals.

As we enter a new decade, we recognize the fundamental social, technological and econom- ic influences that are driving change. As an organization, we are always striving for the best ways to incorporate innovative methods and new processes to improve our efficiency and effectiveness in delivering services to our citizens.

Together we can lead in innovation for the betterment of our community. Through higher and continuous learning, we promote a results driven working environment, whereby our staff approach every day with purpose, integrity and a vision for the future.

We encourage you to take advantage of the of the training opportunities and wellness initi- atives offered in 2020. The Corporate Management Team thanks you for your professional- ism, commitment and dedication to learning and your service to our organization.

Top: Al Horsman, Christina Crabtree. Bottom: David Boag, Christine Carter, David Pollock

LEARNING & DEVELOPMENT 2020 | 4

We are very pleased to present our new Learning and Devel- opment Calendar for 2020.

Our focus this year is to build a strong framework that sup- ports the learning and development needs of our employees and the organization. We are continuing to expand and broaden learning opportunities beyond the classroom through self-directed learning options and providing tools that support learners to apply newly acquired competencies to further enable career progression. Our theme for 2020 is “Empowering our people for the fu- ture.” We want to increase the degree of autonomy and self- determination in our staff by providing a wealth of re- sources, training opportunities and engaging wellness activi- ties. Our Human Resources team responds to a number of re- quests to enroll in programs and courses or to facilitate and design customized programs. This level of initiative and drive is encouraged, as professional development will always remain an important priority for the City.

We will continue to strive to offer progressive, relevant, quality programming that meets the needs of our employ- ees and the organization.

As you look through the 2020 courses, workshops and well- ness initiatives, we hope you feel inspired and genuinely empowered.

Anita Bhandari

Human Resources Manager, Integrated Talent Management

LEARNING & DEVELOPMENT 2020 | 6

OVERVIEW

JANUARY 29 Customer Service Skills

APRIL ( BCDEFDGHI) 23 Conflict Management 28 Asbestos, Lead,Mould&SilicaAwareness 29 Fall Protection Training 30 Chainsaw Operations & Safe Practices

FEBRUARY 4/6 Respirator Fit Testing 5 Shoring and Excavation 6 Applied Field Practice (SET) 11/13 Hearing Testing 12/13 Confined Space Entrant 13 Houseplants 101 21 Mentorship Program Workshop MARCH 2/3 Safety Orientation 10/12 Assertion 24 Yoga and Meditation 31 TCP 1 Day Requalification APRIL 1 Establishing Work/Life Harmony 8 Technology Balance 14 Incident Investigations

MAY 5-7 Utility Locator Specialist 9 Spring Craft 12 Isolation and Lockout 12 Skid Steer Operator 13 Worksite Safety Inspections 13 Holistic Nutrition 101 14 Backhoe Operator Training 21 Managing Aggressive People 26 Yoga and Meditation

JUNE 9

Fatigue Management: Supervisor/

Health and Safety Committees

JULY 21 Yoga and Meditation

TBD COURSES

PROFESSIONAL DEVELOPMENT Project Management Associate Certificate Legal Workshop Administrative Courses (Marketing Fun- damentals, Social Media & Online Com- munications; Meeting Preparation & Mi- nute Taking; Accounting Fundamentals) Commanding an Audience Introduction to Lean Six Sigma Advanced Microsoft Excel Online Courses (GIS, Microsoft Office, TDG Respect in the Workplace) Take Our Kids to Work Day

SEPTEMBER 15 WHMIS

15-17 Understanding Your Benefits 22 Aerial Work Platform Operator

22 Yoga and Meditation 30 SAW/RTW & KOTM

OCTOBER 1 Laserfiche Training 7 Raising a Healthy Child 8 Microsoft Outlook 13 Awareness Of Mental Health

HEALTH AND SAFETY Emergency First Aid Managing Aggressive Dogs Pool Operator Training: Level 1

NOVEMBER 6 Take Our Kids to Work Day 19 Mammogram Screening

WELLNESS Preparing for a Successful Retirement

DECEMBER 4 Christmas Craft

LEARNING & DEVELOPMENT 2020 | 8

IN-HOUSE COURSES If you wish to register for a workshop outlined in this calendar, please obtain approval from your supervisor and then register on the Intra- net under the training calendar. As class size is limited, registration will be on a first come, first served basis. Once the course is full, additional names will be added to a wait list and employ- ees will be notified in the event of a cancella- tion. Additional courses may be added in the event of a high demand. EXTERNAL COURSES Employees interested in attending an external training program are required to complete an online staff training request form. These forms are available on the Intranet under online forms/request forms. Once your Manager has approved or declined the course, the estimated turn-a-round time for notification from HR is 5 business days. External courses must fit within the scope of your professional development plan that has been discussed with your Manag- er and meet the City’s current and projected needs. Please ensure you have reviewed your course objectives with your Manager before you complete the form for submission to HR. For multi-course programs (certificates,

degrees and masters, etc.) you are required to complete an expression of interest that will be reviewed by your Manager, Director and in some cases, your General Manager.

CUSTOMIZED COURSES If there are course offerings that you believe should be offered to your team, please con- tact Anita Bhandari.

“Our goals can only be reached through a vehicle of a plan, in which we must fervently believe, and upon which we must vigorously act. There is no other route to success.” -Pablo Picasso

CANCELLATION POLICY In the event that you must cancel your attendance at an in-house workshop, the HR Department requires 48hrs notice un- less otherwise noted on individual course outlines or contracts. This will give those who are on waiting lists the opportunity to attend or provide the facilitator enough notification in cases where we need to cancel a course.

LEARNING & DEVELOPMENT 2020 | 10

PROFESSIONAL DEVELOPMENT | 12

PROJECT MANAGEMENT We are pleased to offer a Project Management Associate Certificate program. This program is specifically designed for our Exempt Manage- ment group, and will commence in the second quarter. Developed by working industry professionals, these courses offer you a variety of skills and knowledge you can use immediately in your day -to-day work, including topics like schedule management, team management, cost manage- ment, and more. This certificate program will be completed over 2.5 years.

Courses Include:

Project Management Essentials

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Project Scope and Schedule Management

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Project Resourcing and Cost Management

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Project Quality and Risk Management

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Project Communication and Team Man- agement

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Project Management Capstone

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CAPM/PMP Certification Exam Preparation

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In addition to the seven courses listed, one elec- tive course must be completed to receive the full associate certificate.

For more information on the Project Management Associate Certificate, please contact Anita Bhandari

PROFESSIONAL DEVELOPMENT | 14

CONFLICT MANAGEMENT In our homes and in our workplace, difficult con- versations are required constantly, taking our time, energy, and resources. This interactive ses- sion focuses on managing difficult interactions while maintaining your well being. Special atten- tion is given to building your capacity to self regulate, address challenging conversations head on, and achieve results while preserving relationships. During this workshop, Raj Dhasi (Lead Conflict and Change Management Con- sultant from Turning Point Resolutions) will help you gain a better understanding of how to man- age your triggers through neuroscience based strategies; effectively speak up and address is- sues to quickly diffuse defensive, positional and emotional behavior and maintain your internal resiliency for life overall. April 23 Operations 7:30 AM to 11:30 AM City Hall 12:00 PM to 4:00 PM Register Me

Join Adriana Wills (Partner at Harris & Company LLP) for a Legal Seminar. This workshop is tar- geted for our Exempt Management Staff. We will have a brief overview on the following: The Collective in Collective Bargaining; Roles of the Union and Management; Conduct in the workplace; Performance, Probation and Trial Pe- riods; Alcohol and Substance Use – changes to consider; Investigation and WSBC; Accommoda- tion and Human Rights and Review of Four Case Studies of Labour Relations (in the public sector) for hot topics. Please email Anita Bhandari in advance for any questions that you would like to ask Adriana.

Date TBD Register Me

PROFESSIONAL DEVELOPMENT | 16

Today’s administrative professionals must excel in diverse roles crucial to the success of an organization. From pre- paring well-organized meetings, to navigating sensitive and confidential matters, to marshalling office productivity software, to anticipating team needs and coaching others, the demands on this role have grown in complexity. The City of Maple Ridge has decided to partner with Capilano University to provide a series of courses for our adminis- trative professionals.

These three customized courses include: Marketing Fun- damentals, Social Media and Online Communications; Meeting Preparation and Minute Taking and Accounting Fundamentals.

MARKETING FUNDAMENTALS, SOCIAL MEDIA & ONLINE COMMUNICATIONS Social media has profoundly changed the online communication and marketing landscape. With the advent of social networks, virtual communities and mobile computing, more and more people are participating in conversations online. This presents significant opp o rtunities, as well as numerous challenges for marketers. This course explores these new marketing and technology trends and pro- vides a broad overview of key social media strategies, tactics, metrics, and tools. It is grounded both in theory and practice, and the students will be required to participate in social networks, forum and blogs - applying social media tactics within an overall marketing strategy. Students will also be ex- pected to reflect, discuss and share through peer to peer teaching their learning from application based activities as well as readings from industry leaders.

MEETING PREPARATION & MINUTE TAKING This workshop has two components: Meeting Preparation and Minute-Taking. The Meeting Preparation component of this course will teach you how to: Identify the pur- pose of a meeting; develop a preliminary agen- da; assign roles or tasks to each participant; send pre-reading materials; decide on the deci- sion making process and learn how to deliver the meeting content for best results. You will also gain skills on how to take minutes. During the minute-taking component of this course, you will learn how to: decide the ele- ments that should be included in minutes; use abbreviations; capture the essence of the meet- ings content; be more comfortable with “Robert’s Rules.”

ACCOUNTING FUNDAMENTALS

This course is an introduction to financial ac- counting concepts and business principles. Stu- dents will analyze and record business transac- tions and create financial statements, and they will be exposed to a broad range of topics in- cluding business organizations, asset manage- ment, liability reporting and financial statement analysis.

For more information on the application process for these administrative courses, please contact Anita Bhandari.

PROFESSIONAL DEVELOPMENT | 18

CUSTOMER SERVICE SKILLS If you are interested in improving your commu- nication style with the public and your peers, then this workshop is for you! Anita Bhandari encourages all staff that was hired in 2019 or

2020 to attend this workshop. Learning Outcomes Include:

COMMANDING AN AUDIENCE Effective communication is critical in any role. Whether you are persuading colleagues, working with clients, or leading your team - the power of your presentation makes the difference between success and failure. This workshop provides the skills that empower you to communicate confidently and capably to any audience. You’ll receive proven methods and techniques to develop compelling presentations with universal appeal—yielding consistent, posi- tive results.

 Improving your ability to communicate with the public and internal staff  Recognizing the barriers in delivering out- standing customer service  Discover techniques for handling difficult sit- uations & people (RATER and DEAR Models)  Recognize the benefits of an organization having exceptional customer service and dis- cuss peer coaching and process

January 29

8:30 AM to 10:30 AM

Date TBD Register Me

Blaney Register Me

LASERFICHE Are you new to the City and haven’t yet had the opportunity to have a proper introduction to Laserfiche? This workshop is exactly what you need to get up to speed! Join our very own Joanne Leeder in learning the following outcomes:

Logging into Laserfiche

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Folder structures

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 Creating a favourites and shortcut folder

 Opening, creating and saving documents

How to Search in Laserfiche

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October 1

12:00 PM to 1:00 PM

Library Lab Register Me

INTRODUCTION TO LEAN SIX SIGMA Many organizations are practicing Lean Six Sig- ma principles to improve operational effective- ness and problem solving capabilities. In partnership with BCIT, these courses have been developed by working professionals in the field. You will gain the practical skills to use lean manufacturing and Six Sigma methods to streamline your business operations to improve productivity and service while reducing waste, time, and cost. You'll also train to identify the causes of defects and waste within a business, all to help improve your job performance and man- agement skills. For more information on the application process for “Intro to Lean Six Sigma,” please contact Anita Bhandari.

MICROSOFT OUTLOOK Join your IT colleagues for a workshop that will cover the fundamentals of Outlook and teach you ways to make this tool work for you.

October 8 12:00 PM to 1:00 PM Library Lab Register Me

ADVANCED MICROSOFT EXCEL

This hands-on workshop focuses on best practic- es used to create meaningful workbooks and how to master the techniques and time saving shortcuts for the daily use of Microsoft Excel. Upon successful completion of the course, you will be able to: Manage multiple worksheets; Create formulas across worksheets; Use ad- vanced formulas (e.g. If and V Lookup); Create and modify charts; Sort and filter data and Im- port/export data

Date TBD Register Me

PROFESSIONAL DEVELOPMENT | 20

GIS ODXFDH BCGYZH

Environmental Systems Research Institute (ESRI), our GIS Software provider has provided us with a number of training credits. These training credits can be used to purchase online web-based courses. Course can be accessed anywhere using a web browser, and are available at any time 24 hours a day. These courses are suitable for inde- pendent study, and are self-paced for conven- ience. A course certificate is provided after the completion of each module, and modules can be completed to help with Exam Certification Prepa- ration. We would encourage staff to consider funda- mental GIS courses first by completing all mod- ules of the “Basics of GIS’ Track. Once completed, students can then consider courses specific to their industry or job requirements, or continue on with the ‘Using GIS’ and the ‘Advanced GIS’ Tracks.

BASICS OF GIS

Hours

MICROSOFT OFFICE ODXFDH BCGYZH

Getting Started with GIS

Basics of Geographic Coordinate Sys- tems

Microsoft Office Training is recommended for all Administrative Employees. Each course takes about 1 to 3 hours to complete (excluding lab and assessments). Microsoft offers online-based, self paced e-learning courses on Microsoft Win- dows Office Applications. Courses are available in multiple languages. You are able to print a certificate of completion per course.

Basics of Map Projections

Getting Started with Cartographic Rep- resentations Getting Started with the GeoDatabase

Getting Started with Linear Referencing

Basics of Raster Data

Planning a Cartography Project

USING GIS

Hours

TDG ODXFDH BCGYZH

Map Design Fundamentals

Linear Referencing using ArcGIS

The safe Transportation of Dangerous Goods within Canada is serious business and the Feder- al and Provincial Governments require all partic- ipants, including handlers, shippers, carriers and receivers to be properly trained and certified. This online training takes approximately 2—3 hours to complete.

Referencing Data to Real World Loca- tions using ArcGIS

Finding Geographic Data in ArcGIS

Solving Spatial Problems Using ArcGIS

Creating and Editing Metadata in ArcGIS 3

Displaying Raster Data Using ArcGIS

Working with Coordinate Systems in

Learning Outcomes Include:

Working with annotation in ArcGIS

 Accidental Release Reporting Requirements

Preparing for Network Analysis

 Characteristics of Dangerous Goods

 Classifications; Documentation / Shipping Documents and their Location  Emergency Measures; Emergency Response Assistance Plans  Means of Containment; Safe Handling and Transportation Practices  Safety Marks; Schedules 1, 2 and 3; Shipping Names and Special Situations.

ADVANCED GIS

Hours

Creating 3D Data Using ArcGIS

Address Geocoding with ArcGIS

Creating Map Products 3 Georeferencing Raster Data using ArcGIS 3

Advanced Techniques for Cartographic Representations

Change Detection using Imagery

Image Processing with ArcGIS

Introduction to Surface Modelling Using ArcGIS

For more information on registering for an online course, please contact Anita Bhandari.

Managing Raster Data using ArcGIS

Network Analysis Using ArcGIS

Processing Raster Data Using ArcGIS

PROFESSIONAL DEVELOPMENT | 22

For more information on registering for an online course, please contact Anita Bhandari

RESPECT IN THE WORKPLACE ODXFDH BCGYZH The Respect in the Workplace program works to prevent discrimination, harassment and bullying in the workplace. This one-hour course provides employees with an overview of harassment and bullying, the le- gal definition and links to your organization’s policy. It is easy to understand, and it offers em- ployees the opportunity to apply the principles they learn to realistic workplace situations. A course assessment allows employees to test their understanding of harassment in the work- place. This course is also offered to managers in order to provide the support they need to deal fairly and effectively with harassment complaints and concerns. This free, online course helps Operations Super- visors meet their workplace safety obligations. It allows supervisors in any industry to select the topics they want to explore, to proceed at their own pace, and to earn a certificate of comple- tion. Key topics include: Safety Management Systems; Keys to Effective Safety Supervision; Communication Skills; New/Young Worker Edu- cation and Training; Impairment; Musculoskele- tal Injury Reduction; Workplace Evaluation; Inci- dent Analysis and Claims & Disability Manage- ment Programs. SUPERVISING FOR SAFETY ODXFDH BCGYZH

PROFESSIONAL DEVELOPMENT | 24

CMR MENTORSHIP PROGRAM

MISSION

protégé expand his or her professional connec- tions and networks. The intake for the 2020 Mentorship Program was completed in 2019. Intake for the 2021 Mentorship Program will take place in Q4 of 2020.

CMR Mentorship Program is dedicated to creat- ing an environment for growth and develop- ment of our staff to become successful in providing the services, resources, and support needed to confide with their goals and career aspirations.

PURPOSE

As part of our corporate training and develop- ment strategy, this initiative is intended to sup- port the personal and professional development of our staff. The mentoring program will provide participants with the opportunity to focus on specific areas of development by working with a mentor within the organization. The program is intended to provide the vehicle for orienting, guiding, and supporting participants throughout their relationship, thereby resulting in the en- hancement of their professional development, whether it be as the mentor or the protégé. Skills Development: to help the protégé learn specific skill sets in order to develop them, add value to the organization and progress on their career path. Goal Setting/Career or Educational Planning: goal setting and career or educational planning to help the protégé identify their pro- fessional and personal goals, as well as thinking about their long term career path. Problem Solv- ing: to help the protégé develop cognitive skills in order to strengthen the mental process of dis- covering, analyzing and solving problems to overcome obstacles. Networking: to help the OBJECTIVES

PROFESSIONAL DEVELOPMENT | 26

TAKE OUR KIDS TO WORK DAY The City offers a “Take Our Kids to Work Day” program for all employee with a child, relative or family friend in Grade 9. The program supports career development by helping students con- nect school and the world of work to their own futures. On November 6, 2020 our grade 9 student can look forward to a tour of all five CMR buildings (City Hall, Greg Moore Youth Centre, RCMP, Op- erations and the Fire Hall). They will be provided with a lunch and receive a special presentation from Mayor Morden.

If you would like to sign up your Grade 9 child, relative or family friend for, ‘Take Our Kids to Work Day,’ please express your interest to Kirk Stelmaschuk no later than October 6, 2020.

LET US EMPOWER

PROFESSIONAL DEVELOPMENT | 28

HEALTH & SAFETY | 30

WHMIS

This training is mandatory for all employees that work with hazardous materials

The Workplace Hazardous Materials Information System (WHMIS) was designed and developed to provide information to employees on hazard- ous materials that they work with or may en- counter in the workplace.

Sept 15 7:30 AM to 11:30 AM Operations Register Me

EMERGENCY FIRST AID

This basic one-day course offers live-saving first aid and cardiopulmonary resuscitation (CPR) skills for the workplace or home. This course meets legislative requirements for provincial worker safety and insurance boards and includes the latest first aid and CPR guideline.

Date TBD

HEALTH & SAFETY | 32

The course has five modules:

What is Fatigue?



The Science of Fatigue (Sleep/Wake Cycle)

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Introduction to a Fatigue Risk Management System (Strategic Framework) Introduction to Fatigue Management Sys- tem (Strategic Framework) Introduction to a Fatigue Risk Assessment Process (Tactical Approach)

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FAT I GUE MANAGEMENT : SUPERVISOR/HEALTH AND SA F E T Y COMMI T T E E S The goal of this course is to introduce Supervi- sors and JOHSC members the impact of fatigue on municipal operations from a health, safety and performance perspective. Participants will be led through effective operational and preven- tative fatigue assessment protocols as well as risk mitigation strategies. Training is designed to be participatory and interactive in nature.



The Path Forward



Upon Completion, you will receive a Certificate of Attendance.

June 9

7:30 AM to 11:30 AM

Operations Register Me

defined as our most valuable resource. The Stay at Work/Return to Work Program objective is to facilitate the restoration of the physical and mental health of injured or ill employees by helping them to reintegrate into the workplace as soon as medically possible and minimize the negative impact of illness and injury on both the employee and the City of Maple Ridge. SAW/ RTW Overview, Process, Overview of Special Cir- cumstances, Modified Work Agreements, Re- sponsibilities and Functional Assessments.

INCIDENT INVESTIGATIONS

Investigation of incidents is a vital part of every health and safety management system. No other activity produces such quick results as the prompt reporting and investigation of incidents. The purpose of incident investigation is to deter- mine the causes, and put corrective measures in place to prevent a recurrence. Serious incidents or incidents with a high potential of injury or damage will require an in-depth investigation but every incident is a signal of problems that need to be corrected. An incident investigation program requires planning, preparation and training. It requires a commitment by the em- ployer that investigations will take place when required and appropriate to do so, and that rec- ommendations from investigations will be acknowledged by management and implement- ed where possible and feasible. Explain the purpose and benefits of inci- dent investigation Describe how to prepare for and conduct an investigation Recognize immediate causes and underly- ing root causes of incidents Develop effective recommendations for corrective actions to prevent recurrence of incidents    At the end of this course you will be able to 

This workshop also focuses on the “Key of the Month.”

September 30 Managers

8:30 AM to 9:30AM

Supervisors 9:30 AM to 10:30AM All Employees 10:30 AM to 11:30AM Blaney Register Me SAFETY ORIENTATION In this customized 2 day course, the goal is to eliminate unsafe conditions in the workplace. We the Safe has a team of experts in: Safety Management, product specification, procure- ment, hazard assessment, inspections, investiga- tions and team building. On Day 1 of training they will walk you through: PPE Basics and Spe- cialized PPE, Vehicular Traffic, Chainsaw, Chipper and Mobile Equipment training. On Day 2 of training, they will be covering Fall Protection, Confined Space, Excavations and Electrical.

At the end of this course, you will receive a certi- fication of Completion.

April 14

7:30 AM to 11:30 AM

Operations Register Me

SAW/RTW (DISABILITY AND SICK LEAVE MANAGEMENT) & KOTM The CMR “Stay at Work/Return to Work” pro- gram is beneficial for all employees. We believe that a Return to Work Program fits with our cor- porate values and approach to our people,

March 2 and 3

7:30 AM to 3:30 PM

Operations Register Me

HEALTH & SAFETY | 34

Determine what needs to be covered in an inspection



Identify people responsible for inspections

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Explain effective ways to conduct an in- spection

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Develop documentation for inspections

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May 13

7:30 AM to 11:30 AM

Operations Register Me

WORKSITE

SAFETY

INSPECTIONS This course is recommended for all JOHSC mem- bers and all staff that conduct worksite safety inspections. Worksite Safety Inspections pro- vides participants with techniques and templates to help plan and conduct inspections, prioritize hazards, write effective reports and assign re- sponsibility for corrective action. At the end of this course, participants will be able to: Understand the legislated requirements and purpose for conduction worksite safety inspections 

ASSERTION: SAY WHAT YOU MEAN, MEAN WHAT YOU SAY The City of Maple Ridge is partnering with Darrin Hotte from the Justice Institute of British Colum- bia to bring you a course on Assertion. This course addresses assertiveness in a variety of challenging situations and gives you opportuni- ties to practice improving and maintaining an assertive style under pressure. Whether you are negotiating an important issue, expressing your thoughts and feelings in a

conflict or standing firm under pressure, the ability to assert yourself is crucial to reaching outcomes that work for you. In conflict situa- tions, it can be especially difficult to maintain an assertive stance rather than overreacting or selling yourself short.

 How to approach or create distance from an aggressive person  How to avoid “cornering” techniques when interacting with clients  The use of “team tactics” to enhance person- al safety  “Choice” communication skills to use when de-escalating aggressive behaviour  How volume, tone, pitch, and rate of speech can work to your favour or detriment  The power of Neuro Linguistic Psychology (NLP) as it relates to employee safety  Pre-Assaultive body cues to assess if a per- son is about assault you

March 10, 12

8:00 AM to 4:00 PM

Hilton Haider

MANAGING AGGRESSIVE PEOPLE

The City of Maple Ridge will be partnering with Sheepdog Protection Inc. to introduce our staff to practical self defense and de-escalation tech- niques. This seminar will provide employees with verbal and non-verbal personal safety skills and strategies needed to recognize, reduce, manage and protect themselves from aggressive and confrontational/violent behaviour in the work- place. This workshop is especially beneficial to staff in Police Services, Parks, Recreation & Cul- ture, Front Counter staff, Parks and all outdoor staff. Sheepdog Self-Protection Inc. is one of the only companies in Western Canada to deliver training specific to Managing Aggressive People in and out of the workplace. Previously delivered through Personal Protection Systems Inc. the MAP program has been delivered to Federal, Provincial and Municipal government, as well as to the private industry, since 1993.

 Self-defense skills for extreme circumstances

 How to change from threatened to chal- lenged/ confident mindset when dealing with a problematic client

MANAGING AGGRESSIVE DOGS This training is recommended for our Parks Staff and outdoor workers. Learning Outcomes Include: May 21 8:30 AM to 4:30 PM Hilton Haider Register Me

Understanding aggression



Learning environmental control



Learning Outcomes Include:

How to manage emergency situations



 Proxemics (space) as it relates to personal Safety  Personal zones and how they can be used to de-escalate aggressive behavior  Why the “reactionary gap” is so important to employee safety

Date TBD Register Me

HEALTH & SAFETY | 36

RESPIRATOR FIT TESTING This is our annual fit testing. We will be having a qualitative test conducted by Hazmasters. Please bring your masks and cartridges for those who have lost heir respirators and cartridges to replace used ones. Qualitative fit testing is a pass/fail test method that use your sense of taste or smell, or your reaction to an irritant in or- der to detect leakage into the respirator face piece. *Please ensure you are clean shaven.

Feb 4 (Ops) 7:30 AM, Register Me Feb 6 (City Hall) 8:30AM Register Me *20 min per session, 2 people per session

HEARING TESTING

Hearing tests are required for all staff that are exposed to excess noise at the work site. A.A Audio Lab Ltd. will be on- site at City Hall and Operations Centre. Their technicians can also recommend the best hearing protection for you to use. If this is your first time participating in a hearing test, please fill out a medical questionnaire.

Feb 11 (Ops), Feb 13 (City Hall)

*15 min per session, 2 people per session

HEALTH & SAFETY | 38

TCP 1 DAY REQUALIFICATION This WorkSafe BC Approved 1-day training ses- sion is designed to re-certify those who work as a high-risk Traffic Control Persons (TCPs) throughout the province of BC. Participants must achieve 80% of higher on the written examina- tion to participate in the Practical Training.

UTILITY LOCATOR SPECIALIST This intermediate course will provide partici- pants with an in-depth knowledge of under- ground utility hazards. Staff will use the locating tools used in their own municipality, and will fully understand the princi- ples and practices to follow when locating un- derground hazards. Module 1: Introduction to Damage Prevention in British Columbia Module 2: The Locating System in BC Module 3: Utilities Infrastructure Module 4: Fundamentals of Electromagnetic Lo- cating Module 5: Safety and Professionalism Module 6: Records, Maps and Documentation Module 7: Solving Problems

March 31

7:30 AM to 3:30 PM

Operations Register Me

FALL PROTECTION TRAINING This course covers A (anchor points), B (body holding devices) and C (connecting means) of fall protection. Regulations, fall protection plans and complex systems will also be covered. Recertification for this training is every 3 years. Topics include: Regulations; Fall protection plan; a hands on approach to systems; how to inspect components of systems; harness fitting; hazsafeID system; system and knots and rescue considerations. You must wear the appropriate PPE for this training including: steel toe shoes, hard hat, comfortable attire for climbing, preferred fitted harness (if you do not have one, the instructor will have plenty to go around). Upon completion, you will receive a wallet card

The objectives of this course are to provide you with the knowledge and skills so that you can locate underground utilities safely and effective- ly and apply these skills in accordance with BC regulations and best practices.

May 5-7 7:30 AM to 3:30 PM Operations Centre Register Me

April 29 7:30 AM to 3:30 PM Operations Register Me

HEALTH & SAFETY | 40

AERIAL WORK PLATFORM OPERATOR

This training program is designed to provide el- evated work platform operators with a solid foundation in health and safety standards, pre- ventative maintenance and proper procedures for safe operation. The course consists of class- room theory with a written component and practical, hands-on experience. Course content is delivered through interactive discussion and reinforced through workbooks and supplementary handouts. Practical training is conducted on boom type equipment unless otherwise requested. Upon completion you will receive a wallet card.

POOL OPERATOR: LEVEL 1

Maple Ridge will be partnering with BCRPA to teach the Pool Operator: Level 1 Course. This is an introductory course. Students attending the sessions will be exposed to information that will help them develop an understanding of Swim- ming Pool Operations and Maintenance. There will be a quiz at the end of this course, and participants will receive a participation certi- fication.

The Course Curriculum Covers:

Safety regulations & standards



Course Topics Include:

Aerial platform fundamentals



 Regulations - focus on the Health Act

Hazard identification

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Pool types and designs

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 Manual & powered vertical aerial platforms

Pool chemistry

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Machine stability & characteristics

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Water testing

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 Preventative maintenance & procedures (pre -operational inspections)

Alternate forms of disinfecting

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 Circulation, filtration, and turnover rate

Job safety analysis



Preventative maintenance

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 Machine orientation & safe operation

Seasonal maintenance



 Proper start up & shut down protocol

 Safe handling and storage of chemicals

Steering & controls



Troubleshooting problems

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 Operating envelope & range of motion

Emergency controls



Date TBD

Safe dismounting

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Sept 22

7:30 AM to 3:30 PM

Operations Register Me

HEALTH & SAFETY | 42

BACKHOE OPERATOR TRAINING This training program is designed to provide backhoe op- erators with a solid foundation in health and safety stand- ards, preventative maintenance and proper procedures for safe operation. The course consists of classroom theory with a written component and practical, hands-on experi- ence. It is recommended that this course is completed eve- ry 3 years. Upon completion, staff will receive a wallet card.

Learning Outcomes:

Safety regulations & standards

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Backhoe fundamentals & controls

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Hazard identification

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 Preventative maintenance &procedures

Site & pre-operation inspections

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 Machine orientation & safe operation

 Proper start up & shut down protocol

 Steering, maneuvers & backhoe techniques

Trenching & backhoe techniques

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Machine positioning & control

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 Transporting & hauling securement standard

Proper loading procedures

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May 14

7:30 AM to 3:30 PM

Operations Register Me

SKID STEER LOADER OPERATOR

This training program is designed to provide skid steer loader operators with a solid foundation in health and safety standards, preventative maintenance and proper procedures for safe operation. The course consists of classroom theory with a written component and practical, hands-on experi- ence. Course content is delivered through a PowerPoint presentation and interactive discussion and reinforced through workbooks and supplementary handouts.

The Course Curriculum Covers:

Safety regulations & standards Skid steer loader fundamentals

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Hazard identification

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Preventative maintenance & procedures (pre- operational inspections)

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Job safety analysis Basic operation

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Proper start up & shut down protocol Steering, maneuvering & control

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Load handling

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Installation & removal of attachments

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May 12 7:30 AM to 3:30 PM Operations Register Me

CHAINSAW OPERATIONS AND SAFE PRACTICES This course is for all employees who Operate a Chainsaw; with or without prior experience. This seminar includes approximately 4 hours in the classroom and 3 hours of practical theory. Topics covered include: PPE, tools, worksite as- sessment, bucking, and kick backs. Upon com- pletion, a Certificate of Recognition is awarded.

April 30

7:30 AM to 2:30 PM

Operations

HEALTH & SAFETY | 44

Upon completion, you will receive a wallet card.

Feb 13

7:30 AM to 3:30 PM

Operations Register Me

CONFINED SPACE ATTENDANT/ ENTRY SUPERVISOR This training course is designed and intended for all staff who are assigned to continuously moni- tor work in or near the location of a confined space process of operation, who is competent to provide support or react as required to provide for the safety of the entrants and entry team in- cluding performing a non-entry rescue. Upon successful completion of this course, participants will receive a certificate for the role of a confined space entrant, attendant and entry supervisor. Topics Covered Include: Relevant legislation, regulations, CSA standards and industry best practices 

ISOLATION AND LOCKOUT

This training is for all staff who conduct mainte- nance and repair operations on machinery and equipment are exposed to possible injury from the unexpected start-up of the equipment, or the release of stored energy in the equipment. The purpose of a Lockout program is to prevent injury to individuals from the unintended release of energy. The Lockout program requires the use of specific safety procedures to shut down, iso- late, prevent the release of stored energy, and to bring the equipment back on-line. This course will help ensure that employees understand the concepts and methods for isolating and locking out equipment.

May 12

7:30 AM to 11:30 AM

Identification of confined spaces

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Operations Register Me

Hazard identification

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Monitoring and testing of confined spaces

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Ventilation, cleaning and purging of con- fined spaces

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SHORING AND EXCAVATION TRAINING (SET)

Simulated and non-entry rescue

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Review of supplied air respirators and self contained breathing apparatuses

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Earth, when cut into, instantly seeks to heal itself – which can result in an excavation failure unless proper procedures are followed. A major col- lapse of the side of an excavation can injure or kill workers. Even a small volume of soil can suf- focate, crush, or trap a worker. At the completion of this course, participants will be able to:  Understand the legislated requirements per- taining to shoring and excavations including WorkSafeBC Regulation Part 20: Construction, Excavation and Demolition

Written work procedures and entry permits

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Objective of lockout procedures, blanking/ blinding procedures, entry permit

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Rescue Considerations – duties of an at- tendant/safety watch/entry supervisor, res- cue procedures, etc.

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Equipment inspections and record keeping requirements

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Equipment care and storage

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 Understand soil mechanics and soil classifi- cation as well as the effects of water on soil  Determine hazards and identify courses of action through effective pre-planning  Understand terminology and preventative measures (Sloping and Benching)  Read and understand manufactured shoring Tabulated data (Engineer Specifications) and site specific applications of tab data  Identify the various types of shoring and the applications for each system A Certificate of Completion will be awarded. It is recommended to take this course every 3 years.

ASBESTOS, LEAD, MOULD AND SILICA AWARENESS The work performed by public works staff (especially Water and Sewer workers) that could be exposed to a variety of hazards. Exposure to some toxic substances could be life-threatening. All workers must be aware of the potential haz- ards, and understand and follow the controls necessary to prevent exposure. After completion of this half day course, partici- pants will be able to:  Understand the health hazards and routes of entry associated with exposure to asbestos, lead, mould and silica  Complete a field-level risk assessment for ex- posure to these hazards  Understand the Hierarchy of Controls to be followed to determine the most effective method of preventing exposure  Identify appropriate procedures and personal protective equipment to prevent exposure This course is meant to help you understand the precautions that must be taken when cleaning up and disposing of materials containing asbes- tos, mould and/or silica.

Feb 5 7:30 AM to 3:30 PM

APPLIED FIELD PRACTICE (SET)

The Applied Field Practice (AFP) Program is de- signed to allow participants to engage the theo- ry of the BCMSA SET (Shoring and Excavation Training) Program in a controlled outside exca- vation environment.

The session is designed to introduce each type of equipment the organization may utilize with an actual example of each system present.

April 28 7:30 AM to 11:30 AM Operations Register Me

The hands on portion for the attendees covers the following: Choosing the correct system; Pre- job equipment inspection; Soil analysis and preparation; Installation; Backfilling a system; Blocking and bracing a system; End shoring utili- zation and installation; Sloping and benching requirements; Access and egress; Monitoring the trench line and Removal of systems.

During the AFP the attendees will receive guid- ance and will conduct a full set of exercises on the type of equipment being installed.

Feb 6

7:30 AM to 3:30 PM

Operations Register Me

HEALTH & SAFETY | 46

WELLNESS | 48

MEET YOUR WELLNESS COMMITTEE! The CMR Corporate Wellness Committees val- ues are in alignment with our 2020 theme, “Empowering Our People for the Future.” We believe that people are more likely to succeed in their efforts in maintaining healthier lifestyles, when they are given opportunities to be sup- ported and encouraged by others. The Wellness Committee will be planning and implementing activities, workshops, challenges and events throughout the year to empower you for success. We want to create a healthy workplace culture that encompasses positive mental wellness and physical health by fostering collaboration and enthusiasm among all em- ployees.

Daljit Sidhu

Anji Rutquist

Anita Bhandari

Caroline van der Lee

Bradley Romeo

Jess McDonald

WELLNESS | 50

HEALTHY BUSINESS MEMBERSHIP

As a City of Maple Ridge Employee, you are able to purchase a Healthy Business Pass for only $9.95 bi-weekly! This includes: Unlimited access to Parks, Recreation & Culture drop in programs. Such as: Yoga, Strength, Spin and Tone & Stretch clas- ses. Access to all MRLC facilities and the new- ly renovated Pool!  Access to expanded lunch hour program- ming  A rebate of $64.68 (50% of your cost!) if you use your pass at least 40 times in six months  Or a rebate of $129.35 (100% of your cost!) if you use your pass at least 80 times in six months To sign up, visit the Maple Ridge Leisure Cen- tre’s customer Service desk and bring proof of employment. LEISURE CENTRE ACTIVITIES Leisure Centre Activities: our Leisure Centre offers a wide variety of gym, aquatics and fit- ness classes that may be exactly what you have been looking for. Visit the following links to find out more on what we have to offer. Keep an eye out for the seasonal program guides throughout 2020 for up to date fitness classes, drop-in sessions and hours!  

PARTICIPATION & PRIZES

Want to win a $25 Gift Card of your choosing to a local business?! Start Participating!!!!

The Corporate Wellness Team will be bringing you lots of events in 2020, and each quarter we will be drawing a name from a pool of everyone who participates in the events. The more you participate, the more chances you have to win.

WELLNESS | 52

ESTABLISHING WORK/LIFE HARMONY

Many of us feel overwhelmed by competing work and family demands. This session helps participants identify their key work/life stress- ors, clarify their values and develop skills and strategies to effectively prioritize their time and energy.

During this 1 hour wellness session partici- pants will:

 Understand what work/life harmony is and is not

 Determine whether your work/life is in bal- ance or not

 Develop personal strategies to enhance work/life balance Agenda

 Understanding the meaning of work/life harmony

 Recognizing whether you are achieving harmony or not

 Examining what we can and cannot control

 Identifying life values and priorities

 Developing strategies for creating and maintaining work/life harmony

April 1 12:00 PM—1:00 PM

Blaney

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