2018-2022 Financial Plan

CFS – CLERK’S

Budget The base budgets for 2018-2022 for this department follow, along with the prior year budget and actual amounts for the preceding two years.

Financial Plan – Clerk’s Department All figures represent $’000 (thousands)

2016 Actuals

2017 Actuals

2017 Budget

2018 Budget

Budget ∆ $

Budget ∆ %

2019 Budget

2020 Budget

2021 Budget

2022 Budget

Revenue Fees (11800/35000-4220)

- 151

- 169

- 198

- 154

43 -22%

- 154

- 154

- 154

- 154

Lease Revenue (multiple)

- 1,515 - 1,617 - 1,726 - 1,827 - 101

6% - 1,827

- 1,827

- 1,827

- 1,827

Rentals (multiple)

- 61

- 74

- 55

- 85

- 29 53%

- 85

- 85

- 85

- 85

Salaries Recovery (14000-5400)

-

-

- 25

- 25

-

0%

- 25

- 25

- 25

- 25

Total Revenue

- 1,726 - 1,861 - 2,004 - 2,091

- 87

4% - 2,091

- 2,091

- 2,091

- 2,091

Expense Advertising / Elections (multiple)

3

2

3

103 100 3333%

3

3

3

103

Other Exp (multiple)

116

118

104

122

19 18%

123

123

124

124

Insurance (multiple)

923

799

856

929

72

8%

935

941

947

953

Insurance Recovery (12101-6209)

- 439

- 499

- 496

- 522

- 26

5%

- 528

- 534

- 540

- 546

Lease Expense (11000-6230)

189

207

149

181

32 22%

181

181

181

181

Legal (12000/12103-7030)

98

268

176

176

-

0%

176

176

176

176

Maintenance - Buildings (11800-8060)

510

489

520

486

- 34 -6%

486

486

486

486

Maintenance - General (14000-8056)

27

15

26

26

-

0%

26

26

26

26

Postage & Courier (12101-6305)

57

61

50

59

9 18%

61

62

64

65

Salaries (multiple)

786

825

823

896

73

9%

917

939

963

988

Stationery (12000-6370)

8

10

14

14

-

0%

14

14

14

14

Studies & Projects (12103/14000-6380)

6

5

6

6

-

0%

6

6

6

6

Taxes - Rental Properties (multiple)

31

24

30

26

- 4 -15%

26

27

28

28

Total Expense

2,313

2,325

2,261

2,501 241 11% 2,425

2,449

2,476

2,604

TOTAL CLERKS

587

464

257

410 154 60%

334

358

385

513

Performance Measures/Indicators The City tracks our performance in a number of ways. Some of the measures are tracked using Performance Reporting Scorecards which appear in the City's performance system. The scorecards for this area are listed below. Full scorecards can be found in Appendix A.

To access the “live” scorecard, visit mapleridge.ca/787 and use the Scorecard Lookup tool.

Code

Scorecard (on following pages)

Why this Scorecard is important to this Department: This Scorecard reflects an often first point of contact with the public who are looking for information. The goal is to ensure the public has access to information through online services such as the Open Government Portal so that they can access this information at any time. A reduction in Switchboard call volume should reflect the fact that people can access information in a more effective manner than telephoning. Customer Service is important to our department and this Scorecard allows us to track our response times to claims to ensure we are meeting our goals.

GV01

Switchboard Call volume

GV05

Acknowledgement Claims

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