PRC_WinterProgramGuide2021_FA

REGISTRATION Registration will be available online (www.mapleridge.ca/1484) and over the phone for the 2021 Winter Program Guide. In-person registration is by appointment only due to the current restricted access of the Maple Ridge Leisure Centre and to mitigate the spread of COVID-19.

2 WAYS TO REGISTER

WINTER ONLINE REGISTRATION BEGINS : Tuesday, December 15 WINTER PHONE-IN REGISTRATION BEGINS : Thursday, December 17

CANCELLATION/REFUND POLICY IF WE CANCEL A PROGRAM - A full refund will be processed or applied to your Customer Account. CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Non-attendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued. MEDICAL REFUND REQUESTS - Due to COVID-19, we have temporarily waived the necessity of a doctor’s note. Those who must withdraw from a multi-day program for medical reasons can do so without the note and need only inform City staff prior to the end of their multi-day program. Likewise, for single day camps, we will provide refunds without a doctor’s note should your child show symptoms the morning of camp. Please notify Registration as soon as possible. CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.

ONLINE mapleridge.ca/1484 Register anytime 24/7. CALL 604-467-7422 Mon – Fri | 6:00AM-1:00PM & 2:00PM-8:ooPM Sat | 7:00AM-1:00PM Sun | 9:00AM-4:00PM Stat Holidays | 8:30 AM-3:30 PM * * Exceptions: December 25, 26 and January 1 in which we are closed

BEFORE YOU REGISTER ONLINE Need an account? You can easily create a new account online at mapleridge.ca/1484 or by calling customer service at 604-467-7422. Forgot your password? Go to mapleridge.ca/1484 and click on “Registration Log In”. Follow the instructions by clicking “Forgot Password”. Or call our customer experience staff during operating hours and they will be happy to provide you with your information. Paying online? We accept VISA and MasterCard for online registration. When registering online, please print a copy of your registration receipt for your records.

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Please view our registration software at mapleridge.ca/1484 for the most up to date info