Summer Program Guide 2019

NEWONLINE REGISTRATION We have moved to a new online registration software at mapleridge.ca/1484 ! The new software improves the user experience, is mobile friendly and boasts a robust search function that will help you find your perfect program fit. Please reach out to Customer Service (at the Leisure Centre front desk or over the phone at 604-467-7422) if you need assistance.

3 WAYS TO REGISTER

SUMMER ONLINE REGISTRATION BEGINS : Tuesday, May 7 SUMMER IN-PERSON & PHONE-IN REGISTRATION BEGINS : Thursday, May 9

ONLINE www.mapleridge.ca/1484 Register anytime 24/7. CALL 604-467-7422 Monday-Friday 9:00 AM-2:00 PM & 3:00 PM-8:00 PM Saturday & Sunday 9:00 AM-1:00 PM Closed statutory holidays. DROP-IN Visit the Registration Desk (hours above) at the Maple Ridge Leisure Centre.

REFUND POLICY IF WE CANCEL A PROGRAM - A full refund will be processed or full credit will be applied to your Customer Account. CUSTOMER REFUND REQUESTS - Refunds will be issued prior to the start date of the second class and will be pro-rated. Non- attendance without notification is not accepted as a refund request. Single day programs must give 24 hours notice or no refund will be issued. MEDICAL REFUND REQUESTS - Requests must be accompa- nied with a medical certificate and received prior to the end of the program. Some exceptions may apply, see program receipt. CLASS TRANSFER POLICY - A class transfer may be possible based on availability, prior to the start of the second class. If there is no space available in the requested class, a refund will be processed in accordance with the Refund Policy.

BEFORE YOU REGISTER ONLINE

New to our facility? You can easily create a new account online at www.mapleridge.ca/1484 or by calling customer service at 604-467-7422. Forgot your password? Go to www.mapleridge/1484 and click on “Registration Log In”. Follow the instructions by clicking “Forgot Password”. Or call our customer service staff during operating hours and they will be happy to provide you with your information. Paying online? We accept VISA and MasterCard for online registration. When registering online, please print a copy of your registration receipt for your records.

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