2025 Annual Report-final June 4

Message from the Chief Administrative Officer

Every day, the City of Maple Ridge delivers the services, infrastructure, and community spaces that residents and businesses rely on, from safe roads and clean drinking water to emergency response, recreation, and planning for growth. In a city of 106,000 people, that work must meet today’s needs while preparing for the future. In 2025, we continued to make meaningful progress on both fronts. community, supporting a healthy and engaged population, strengthening corporate excellence, advancing climate leadership, and growing a more diversified local economy. By year-end, 60% of Council’s key results had been completed, and 75% of City policies had been reviewed and updated to reflect changing needs and expectations. A major priority in 2025 was preparing Maple Ridge for continued growth in a responsible and practical way. The City approved hundreds of new homes, exceeded the provincial housing target, reduced permit processing times for simple home-building applications, and continued modernizing development processes to support housing delivery. At the same time, we advanced key infrastructure and transportation projects, including improvements along the Abernethy Way corridor, road paving, sidewalk replacement, and expanded active transportation infrastructure. We also worked to ensure that growth is matched by strong public services and community amenities. In 2025, the City advanced recreation planning, increased participation in subsidized recreation programs, invested in parks and public spaces, supported public safety initiatives, and strengthened service delivery for vulnerable residents through coordinated community safety and social well-being efforts. These actions reflect our commitment to making Maple Ridge not only a growing city, but a community where people feel safe and supported. Guided by Council’s 2023–2026 Strategic Plan, our organization remained focused on building a liveable

Behind the scenes, we continued improving how the organization works. Through the Continuous Improvement Centre of Excellence, the City delivered process improvements and operational savings, expanded staff training, launched a customer experience framework, and began implementing a service-based budgeting approach to better align resources with the services residents depend on. This work is helping us serve the community more effectively and make better-informed decisions as Maple Ridge continues to evolve. Our progress depends on the people who serve this community. In 2025, we were proud to again be recognized as one of BC’s Top Employers, reflecting the strength of our people-first culture and our investment in workplace excellence. Across departments, City staff continued to demonstrate professionalism and a strong commitment to public service. This report highlights the work accomplished across the organization over the past year and the momentum we are carrying into 2026. While there is more to do, these pages reflect an organization working with purpose, focused on service, guided by community needs, and committed to building a Maple Ridge that is resilient and ready for the future.

Scott Hartman Chief Administrative Officer

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