2025 Annual Report-final June 4

DEPARTMENT OVERVIEWS

Human Resources

The Human Resources department provides a variety of programs and services designed to engage employees in their work and to maximize their full potential in contributing to the achievements of the City. Services include building organizational culture, performance management and accountability, and leadership and succession planning. The role of the team is to ensure that the City’s most valuable asset, its people, are being supported through a framework of programs, policies, and procedures that will enable an innovative and agile workforce. HR staff serve as a strategic partner in the attraction, development, and retention of the City’s workforce—building a high performing, diverse, and inclusive culture.

2025 Highlights

Launched LinkedIn Learning City-wide

Achieved WorkSafeBC COR (Certificate of Recognition) Certification

Published One City - Our Voice to highlight people-first culture and employee contributions

Reduced average hiring time by 18 days to 42 days

Information Technology

Information Technology drives the development, maintenance, and security of infrastructure and enterprise applications. This ensures streamlined municipal operations, supports transparency and accountability, and facilitates data-driven decision-making through accessible data sets and interactive mapping. Key services include technical support, cybersecurity, enterprise application management, network infrastructure maintenance, workflow automation, and GIS services for data availability.

2025 Highlights

Implemented tablets to digitize field work and improve efficiency

Seven online application types; six streamlined workflows; increased reporting

Fully upgraded Ridgeview digital map to improve transparency

New modern Emergency Operations Centre

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