2025 Annual Report-final June 4

DEPARTMENT OVERVIEWS

Communications and Public Engagement

The Communications and Public Engagement department provides timely and accurate information internally and externally, ensures customers and employees have ample opportunities for input/participation, and develops communications strategies. The department is also responsible for media relations, oversees City’s social and digital communication channels, and assists with advertising and promotion of City programs and events by creating and supporting a consistent identity for communications.

2025 Highlights

Conducted Community Survey to understand community priorities

Hosted 1.28 million visits to City website, a 30.1% increase

Received 7,000 survey responses across 21 engagements at Engage.MapleRidge.ca

Received IABC Silverleaf Award of Excellence for bold brand strategy

Corporate Strategy and Continuous Improvement

The Corporate Strategy and Continuous Improvement department supports all City departments by aligning corporate and strategic planning with Council priorities. It also enables efficient business planning, promotes continuous improvement, coordinates climate action planning and oversight, delivers timely corporate reporting, provides data analytics and visualizations, and leads corporate-wide programs such as customer experience and enterprise risk management.

2025 Highlights

Established the City’s first Customer

Completed five major process improvements; trained 500+ staff in continuous improvement

Developed award-winning Resilient Future 2050 Climate Action Plan

Launched a service based budgeting framework and tool

Experience Framework

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