2024 Annual Report-web FINAL

Message from the Chief Administrative Officer

The 2024 Annual Report tells the story of a city on the move, highlighting the progress made and a strong foundation laid for a bold, livable, and future-ready Maple Ridge. At the heart of this transformation is the people who make it happen. Across City Hall, fire halls, recreation centres, and operation yards, more than 800 dedicated employees are working together to serve over 106,000 residents today and prepare for a thriving community of 165,000 tomorrow. We are building a workplace where every employee feels valued and connected and understands their vital role in delivering on Council’s Strategic Plan and shaping the future of Maple Ridge. In 2024, we advanced critical transportation and infrastructure—expanding Abernethy Way with provincial support, upgrading pump stations and reservoirs, and investing in new equipment that improves service and reduces costs. We also took big steps in climate leadership, adopting our first Urban Forest Management Strategy, converting all streetlights to energy-efficient LEDs, and adding more electric vehicles to our fleet.

We’re making it easier to introduce a variety of homes and businesses in Maple Ridge. By streamlining permitting, updating policies and digital tools, and launching the Certified Professional Program, we’re accelerating housing supply and supporting smart, sustainable growth. These changes help residents and entrepreneurs invest in our city with confidence. Economic development is a key part of our vision. We’re strengthening partnerships with all levels of government, local First Nations, and community organizations to unlock new opportunities. With support from the provincial Growing Communities Fund and the federal Housing Accelerator Fund, we’re expanding housing, upgrading infrastructure, and creating the business-friendly conditions for a thriving local economy. Together, we’re building a city where people and businesses can grow and succeed long term. We’re driving innovation across everything we do—from launching new performance dashboards and a mobile friendly website to introducing modern tools that make it easier for people to engage/connect with their City. Our new Customer Experience Strategy puts customers first, and our investment in a collaborative workplace earned us recognition as one of BC’s Top 100 Employers. Every step we take is guided by Council’s strategic priorities, ensuring our work is meaningful, effective, and focused on delivering the best for our community. We are putting the right tools in place to shape the future of Maple Ridge, and we are pleased to showcase our progress and the bold steps we’re taking next to keep moving forward.

Scott Hartman Chief Administrative Officer

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