2024 Annual Report-web FINAL

DEPARTMENT OVERVIEWS

Recreation Services

The Recreation Services department provides recreational, cultural, and social programs, services, spaces, and events. Staff prioritize accessibility, inclusivity, and investing in partnerships and opportunities that enhance the quality of life for Maple Ridge residents and visitors.

2024 Highlights

Hosted BC Games with 3,000+ participants

Collaborated to increase drop-in opportunities for youth

Completed 3 Rick Hansen Accessibility Audits

908 residents received financial support to access recreation

Strategic Development, Communications, and Public Engagement

The Strategic Development, Communications, and Public Engagement department supports the Mayor, Council, and City departments by aligning efforts with Council’s priorities. It leads business planning, continuous improvement, climate action planning, and corporate reporting. The department also informs and engages the community, promotes transparency, and helps share the Maple Ridge story to build the City’s brand and reputation as a great place to live, work, and play.

2024 Highlights

Conducted citizen survey to understand community priorities

Developed Customer Experience Strategy

Launched new website and doubled web traffic (1M+ sessions)

Launched internal Continuous Improvement Centre of Excellence

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