2024 Annual Report-web FINAL

DEPARTMENT OVERVIEWS

Information Technology

Information Technology drives the development, maintenance, and security of infrastructure and enterprise applications. This ensures streamlined municipal operations, supports transparency and accountability, and facilitates data-driven decision-making through accessible data sets and interactive mapping. Key services include technical support, cybersecurity, enterprise application management, network infrastructure maintenance, workflow automation, and GIS services for data availability.

2024 Highlights

Completed 11 projects that increased operational efficiency

Improved user technology for Fire and Rescue Services

Developed 17 new online Geographic Information System (GIS) maps

Continued Development Service Optimization enhancements

Legislative Services

The Legislative Services department provides transparent, unbiased support and advice to elected officials, staff, and the public. Staff provide the legal framework for the organization through the drafting and reviewing of bylaws and policies. Services include coordinating legal referrals, administrative support to City Council, records management, privacy legislation compliance and FOI requests, conducting elections and by-elections, and providing guidance to City departments pertaining to legislation and Council meeting procedures.

2024 Highlights

Established new advisory committee structure

Enacted Privacy Management Program

Implemented eScribe for online Council agendas and minutes

Completed 223 FOI requests, up 70% from 2023

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