2023 Annual Report

Message from the Chief Administrative Officer

City of Maple Ridge employees take great pride in serving our community, and the Annual Report is an important opportunity for us to demonstrate the progress we have made towards delivering on the Council’s vision and priorities. Whether it’s providing emergency services, front-line permitting and licensing services, economic development, or maintaining streets and parks, our team of dedicated employees is working hard to deliver results for the community every day. As our population is now over 100,000—and rising to an estimated 150,000 in the next 20 years, we are up for the challenge and are planning now to ensure we have quality infrastructure and services needed in the future. As we look ahead, we are sharpening our focus on attracting new businesses and creating local jobs, which helps grow the tax base for new services while keeping taxes affordable.

As the needs of our community and public change, the City must adapt how we do business. We are transforming our permitting and licensing processes, introducing more online tools and developing service standards to give customers more options and certainty when doing business with the City. We continue to leverage technology to improve customer service and help employees thrive in their roles. We must work closely with our residents, businesses, and community groups as we plan for the future. A strong community is built on strong relationships, and we are committed to strengthening our connections to understand the challenges and opportunities before us. Our local First Nations and other levels of government are key to our shared success. Working together, our collective action will create a stronger, more vibrant community for all. On behalf of our entire City of Maple Ridge team, thank you for the opportunity to serve this wonderful community.

Scott Hartman Chief Administrative Officer

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