2023 Annual Report
Strategic Priority Governance & Corporate Excellence
Strategic Priority Goals • Identify and commit to opportunities to move forward on a path of Truth and Reconciliation. • Deliver an exceptional customer experience across City services. • Ensure organization and financial alignment to achieve Strategic Priorities and meet the needs of our growing community. • Be accountable to the public through open and responsive governance. • Ensure the City is organizationally resilient, ready to adapt to a changing environment.
2023 Activities
2024 Goals
Corporate Excellence and Resilience • Developed and launched a new City brand and visual identity including the guiding themes City on the Move, Driven by Community, and Bold by Nature. • Supported the development, community engagement, branding, and roll-out of new 2023-2026 Council Priorities, including vision, mission, values, and five priorities with associated goals. • Implemented a new Objectives & Key Results Framework, a set of performance measures with clear outcomes to deliver on the new Strategic Priorities. • Developed and held three City Leadership Summits to generate dialogue and solutions on the topics of climate action, housing affordability, and economic development. Reconciliation • Established regular meetings between Council, local MP and MLAs, and Katzie (q̓ic̓əy̓) and Kwantlen (qʼʷa:n̓ ƛʼən̓) First Nations. Customer Service • Began comprehensive City website update. • Launched Engage Maple Ridge platform to promote public participation.
Corporate Excellence and Resilience • Update the City’s Financial Sustainability Policy and review the annual business planning process. • Ensure the City maintains best practices for managing policies, records, and risk. • Introduce a continuous improvement centre of excellence that empowers staff to create more efficient processes and streamline service delivery. • Prepare the City for the unexpected with a business continuity program and practice exercises for the Emergency Operations Centre. • Introduce an online performance management system to support accountability and collaboration in City operations. Reconciliation • Develop an Archaeological Management Plan for historical and Indigenous artifacts. • Develop an Indigenous Relations and Engagement Strategy. Customer Service • Create a Customer Experience Strategy and Framework. • Conduct a 2024 Citizen Survey.
22 | City of Maple Ridge - 2023 Annual Report
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