2022 Learning and Development Catalogue

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Learning and development tool to support employees and the organization.

LEARNING AND DEVELOPMENT CATALOGUE 2022 CITYOFMAPLE RIDGE

LEARN | GROW | INSPIRE

INTRODUCTION

PROFESSIONAL DEVELOPMENT COURSES

Leadership Skills: Building Capacity

10 10 11 11 12 12 13 14 14 15 15

Lead Yourself First Conflict Management

Moving from an Operational Manager to a Strategic Leader

Lean Six Sigma (White Belt Certification) Project Management Fundamentals

Effective Report Writing No-Panic Presentation Skills

STAFF TRAINING AND DEVELOPMENT POLICY 30.07 One-Off Employee-Driven Training or Development Courses Employee Driven Multi-Course or Program Education

Bootcamp on Advanced Excel Training

Inclusion Literacy

Unconscious Bias for Leaders

TABLE OF CONTENTS

MENTAL HEALTH TRAINING AND WELLNESS-RELATED EDUCATION LINKS Mental Health Awareness 18 TheWorking Mind 19 Homewood Health – Homeweb Mental Health Education Links 20 Municipal Pension Plan – Retirement Education 21

INTRODUCTION

We heard from our employees that they want greater autonomy is selecting and pursuing training and development opportunities that relate to their current responsibilities and potential future advance- ment. Our 2022 Learning & Development Catalogue is being presented in a condensed version that focuses on three elements:

STAFF TRAINING AND DEVELOPMENT POLICY 30.07 Employee-driven training and development outlined in the

PROFESSIONAL DEVELOPMENT COURSES

MENTAL HEALTH TRAINING AND WELLNESS-RELATED EDUCATION LINKS

STAFF TRAININGAND DEVELOPMENT POLICY 30.07 Our Staff and Development Policy 30.07 is a key initiative that the Human Resources Department is proud to offer to support our employees learning and development. Please contact your Human Resources business partner with any questions. One-Off Employee-Driven Training or Development Courses Employees are encouraged to seek out their own training or development courses that support their current responsibilities and potential future advancement. Here are the steps an employee will follow after identifying a training or development course: • Employee discusses training or development opportunity with Department Head to ensure it aligns with their current responsibilities. • Employee completes the online Staff Training Request Form to collect both Department Head’s and Human Resources approval. • Human Resources representative contacts employee to assist in payment process of course registration. Employee Driven Multi-Course or Program Education Employees that are interested in pursuing further education through a program (certificate, diploma, degree, etc.) that align to their performance plan have the potential to participate in this cost-sharing opportunity. Here are the steps an employee will follow after identifying a multi- course or program education: • Employee discusses multi-course or program education opportunity with their immediate supervisor and Department Head to ensure it aligns with their performance plan. • Employee completes the online Expression of Interest Form to collect both Department Head’s and Human Resources approval. • Human Resources representative contacts employee with a contract outlining the cost share and repayment schedule for employees that voluntarily leave employment. • Employee completes the online Staff Training Request Form to register for each course of their program. The cost-sharing breakdown for this stream is:

Cost

Breakdown

First $5000

100% Employer and 0% Employee

Over $5000

65% Employer and 35% Employee

Ancillary Expenses (supplies, parking, travel, food, and lodging)

0% Employer and 100% Employee

PROFESSIONAL DEVELOPMENT COURSES

Our 2022 Training Calendar is published on the Intranet and is open for registration. This section of the catalogue highlights the professional development courses that are available in 2022 for you to consider registering for. The 2022 professional development courses offered feature the following focus areas:

CONTINUOUS IMPROVEMENT

LEADERSHIP

WORKPLACE SKILLS

DIVERSITY AND INCLUSION

Community driven, people focused.

PROFESSIONAL DEVELOPMENT COURSES | 2022 LEARNING & DEVELOPMENT CALENDAR

Leadership Skills: Building Capacity

Conflict Management In our homes and in our workplace, difficult conversations are required constantly, taking our time, energy, and resources. This interactive session focuses on managing difficult interactions while maintaining your well-being. Special attention is given to building your capacity to self-regulate, address challenging conversations head on, and achieve results while preserving relationships. This course will help you gain a better understanding of how to manage your triggers through neuroscience- based strategies; effectively speak up and address issues to quickly diffuse defensive, positional and emotional behavior and maintain your internal resiliency for life overall. Registration Details Course Series 1 • Registration is open to a maximum of 15 participants • Course will be offered virtually • Course will run on April 6, 2022 from 8:00am – 11:30am • Registration deadline is March 31, 2022

Moving from an Operational Manager to a Strategic Leader If you want to move from being a good manager to being a great manager, this seminar is for you. The seminar covers: • Crossing the line to strategic effectiveness • Learning the strategic leadership approach • Vision and strategic leadership • Becoming an effective leader • Building influence through communication • Understanding the role of teams • Managing change with action-oriented skills This course will provide you with the skills required to move your team forward decisively. Registration Details • Registration is open to a maximum of 100 participants • Course is a virtual self-directed program • Course will be accessible from April 1, 2022 – September 30, 2022 • Registration deadline is March 31, 2022

This certificate program is offered by BCIT and focused on developing the leadership skills of our employees. This certificate program is designed for individuals in supervisory roles or aspiring to transition to a supervisory role in the near future. The following topics will be covered: • Leadership 1 – Self as a Leader • Leadership 2 – Leading Teams • Influencing without Authority • Creative Problem Solving • Conflict Resolution • The Productivity Potential-Managing People and Resources • Innovation and Engagement • Goal Setting and Performance Management • Sustainability Fundamentals • A System Approach to Collaboration Registering for this course does not guarantee acceptance, as each registrant requires endorsement and approval from their respective Department Head. A Human Resources representative will contact those who were accepted into this certificate program and provide a sponsorship form. Registration Details • Registration is open to a maximum of 20 participants • Courses will be offered virtually • Courses will run from November 2022 – August 2023

Lead Yourself First JIBC will be hosting this course virtually for Supervisors. Throughout this course, you will gain a deeper understanding of your personal leadership style and its impact on others to lead more effectively in your organization. You will assess and reflect on the values and beliefs that support your authentic leadership style, and discover the power of personal passion, engagement and purpose to effectively manage yourself and others. By the end of this course, you will have developed self awareness, understanding and personal leadership strategies to lead in a variety of contexts. Registration Details • Registration is open to a maximum of 24 participants • Course is offered virtually • Course runs for 3 days: • September 8, 2022 from 8:00am – 4:00pm • September 15, 2022 from 8:00am – 4:00pm • September 22, 2022 from 8:00am – 4:00pm • Registration deadline is July 31, 2022

Course Series 2 • Registration is open to a maximum of 15 participants • Course will be offered virtually • Course will run on April 6, 2022 from 12:30pm – 4:00pm • Registration deadline is March 31, 2022

PROFESSIONAL DEVELOPMENT COURSES

Community driven, people focused.

PROFESSIONAL DEVELOPMENT COURSES | 2022 LEARNING & DEVELOPMENT CALENDAR

Course Series 2 • Registration is open to a maximum of 10 participants • Course will be offered virtually • Course runs for 4 days: • October 24, 2022 from 1:30pm – 3:00pm • October 25, 2022 from 1:30pm – 3:00pm • November 1, 2022 from 1:30pm – 3:00pm • November 8, 2022 from 1:30pm – 3:00pm • Registration deadline is Sept. 30, 2022

Lean Six Sigma (White Belt Certification) UBC Sauder School of Business will be delivering an online on-demand Lean Six Sigma (LSS) Course. LSS is an empirical, customer-focused practice for simplifying existing processes by eliminating waste, increasing delivery speeds, reducing costs, and improving the quality of products and services. It results in happier customers, better staff performance, and a more agile organization. This self-directed online program introduces the LSS methodology for leading process improvement projects. Lasting approximately 1.5 hours, it describes fundamental LSS principles and explores how leaders in all industries are using LSS to solve problems and uncover opportunities. It also includes case studies and exercises to get you started on your own LSS journey. Registration Details • Registration is open to a maximum of 14 participants • Course is a virtual self-directed program • Course is accessible from May 2, 2022 – July 29, 2022 • Registration deadline is March 31, 2022

Project Management Fundamentals We are pleased to offer a three-day project management course through BCIT in September 2022. Developed by working industry professionals, these courses offer you a variety of skills and knowledge you can use immediately in your day-to-day work, including these topics: • Project Scope and Schedule Management • Project Communications and Team Management • Project Risk and Quality • Project Resourcing and Cost Management Registration Details • Registration is open to a maximum of 20 participants • Course is offered virtually • Course runs for 3 days: • September 7, 2022 from 8:00am – 4:00pm • September 14, 2022 from 8:00am – 4:00pm • September 21, 2022 from 8:00am – 4:00pm • Registration deadline is July 31, 2022

Effective Report Writing

In today’s world of information overload, it is vital to communicate clearly, concisely, and effectively. The better your writing skills are, the better the impression you will make and the more successful you will be in ensuring your advice and ideas get noticed, assessed, and implemented. Improve your writing skills, avoid common pitfalls, and fix those pesky grammatical mistakes with this online course offered by experts in writing effectively and communicating successfully in a local government context. This online course includes an introduction webinar, three modules, which include live, interactive webinars, assignments, and coaching. Participants attend the webinars; review additional resource documents and participate in online discussions; work on the assignments on their own time; and submit their assignments for review, coaching and direct feedback. Registration Details Course Series 1 • Registration is open to a maximum of 5 participants • Course will be offered virtually • Course will run for 4 days: • May 2, 2022 from 1:30pm – 3:00pm • May 3, 2022 from 1:30pm – 3:00pm • May 10, 2022 from 1:30pm – 3:00pm • May 17, 2022 from 1:30pm – 3:00pm • Registration deadline is March 31, 2022

PROFESSIONAL DEVELOPMENT COURSES

Community driven, people focused.

PROFESSIONAL DEVELOPMENT COURSES | 2022 LEARNING & DEVELOPMENT CALENDAR

This course identifies common types of unconscious bias, examines the negative effects on individuals, and provides practical tips for mitigating those effects. Interactive exercises will help to reinforce key concepts and provide opportunities for participants to consider their own biases and explore ways to overcome them, and support a more respectful, inclusive workplace. This course will assist those involved in the recruitment and selection process to understand how to address their unconscious biases in hiring activities. Registration Details Course Series 1 • Registration is open to a maximum of 50 participants • Course is offered virtually • Course runs on November 2, 2022 from 10:00am – 12:00pm • Registration deadline is Sept. 30, 2022

Boot Camp on Advanced Excel Training

Inclusion Literacy Diversity and Inclusion are present in our everyday lives – and the Inclusion Literacy training is an introduction to the topics presented by Inclusive Excellence Strategy Solutions. The course focuses on: • Establishing a common language and basic literacy around equity, diversity, and inclusion; • Providing a common understanding of the journey toward inclusive excellence; • Affirming how inclusion excellence contributes to psychologically safe, and physically and mentally healthier work environments. Registration Details • Registration is open to a maximum of 75 participants • Course is offered virtually • Course runs on September 28, 2022 from 1:00pm – 3:00pm • Registration deadline is Aug. 31, 2022 Unconscious Bias for Leaders Unconscious bias exists in all of us. It helps us make quick decisions by identifying patterns that occur daily. This course is designed for leaders across the organization and explains the concept of unconscious bias and shows learners how their gut feelings, if left unchecked, can lead to decisions and behaviours that help some people and hinder others. REGISTER NOW

Microsoft Excel is used to handle and summarize large amounts of data, but most people only use a small part of Excel’s incredible capabilities. This webinar will show you how to use many of Excel’s great tools to help you process and summarize and present large amounts of data. An example of the tools covered are: • Advanced Filters • The Sumif, Countif, and Averageif Formulas • The VLOOKUP/xlookup Formulas • Subtotals • Charts • Pivot Tables • Dashboards in Pivot Tables • Power Pivot and Power Query • Automating tasks with Macros Registration Details • Registration is open to a maximum of 100 participants • Course is a virtual self-directed program • Course will be accessible from April 1, 2022 – Sept. 30, 2022 • Registration deadline is March 31, 2022

No-Panic Presentation Skills Whether in an informal setting or a more formal presentation, we all want to bring our “A Game.” This 1 hour on-demand workshop will prepare you more than ever before. You will learn to revolutionize your approach to presenting on the job, including: • Preparing a presentation opening • Making the most out of your “Three- Minute First Impression” • Reinforcing your message throughout your presentation • Submersing yourself in the three “must-do’s” for any presentation opening Registration Details • Registration is open to a maximum of 100 participants • Course is a virtual self-directed program • Course will be accessible from April 1, 2022 – September 30, 2022 • Registration deadline is March 31, 2022

Course Series 2 • Registration is open to a maximum of 50 participants • Course is offered virtually • Course runs on November 2, 2022 from 1:00pm – 3:00pm • Registration deadline is Sept. 30, 2022

PROFESSIONAL DEVELOPMENT COURSES

Community driven, people focused.

MENTAL HEALTH ANDWELLNESS

This section of the catalogue highlights mental health training courses that are available in 2022 and also links to free external education links provided through our partners at Homewood Health and the Municipal Pension Plan.

Community driven, people focused.

MENTAL HEALTH TRAINING AND WELLNESS | 2022 LEARNING & DEVELOPMENT CALENDAR

ask questions, and will work through case studies that allow them to practice having difficult conversations. Participants will leave the session with new tools and a list of resources available to help support their mental health. This course counts as an elective course for the Supervisor’s Safety Certificate Program. Registration Details • Registration is open to a maximum of 20 participants • Course is offered virtually • Course runs on May 4, 2022 from 8:00am – 12:00pm • Registration deadline is April 20, 2022

Registration Details • Registration is open to a maximum of 15 participants • Course is offered virtually • Course runs on October 6 , 2022 from 8:00am – 4:00pm • Registration deadline is August 31, 2022

Mental Health Awareness Join the BC Municipal Safety Association during Mental Health Week (May 2 – 8, 2022) as they present this 4-hour workshop, which is designed to help build comfort in talking about mental health and mental illness, and learn how to respond in a supportive way to co-workers who may be experiencing a mental illness. This workshop begins by building an understanding of the continuum of mental health, the various mental health issues, and the risk and protective factors that influence our current state of mental health. It uses personal stories to help build awareness of what it is like to experience mental illnesses like anxiety disorders or depression at work. Participants will have the opportunity to

TheWorking Mind The Working Mind is an evidence-based program designed to promote mental health and reduce the stigma around mental illness in the workplace. This virtual course is designed to: • Increase your awareness of mental health; • Reduce stigma and other barriers to care in the workplace; • Encourage mental health conversations; • Strengthen your resilience in order to maintain wellness; • Help you support yourself and others The course will give you the practical knowledge you need to: • support your employees’ mental health and well-being • enable all employees to be more fully productive • ensure the workplace climate respects and involves all employees, including those with mental health problems • encourage employees to seek help for mental health problems. This course is delivered by a certified facilitator and offers easily applied scenario-based lessons, videos that feature people with lived experience of mental illness, reference guides, and practical handouts.

MENTAL HEALTH ANDWELLNESS

Community driven, people focused.

MENTAL HEALTH TRAINING AND WELLNESS | 2022 LEARNING & DEVELOPMENT CALENDAR

Municipal Pension Plan – Retirement Education Wherever you are on your pension journey, now is the best time to get answers to your pension questions and prepare for your future! Whether you’re thinking about joining the plan, establishing your career, several years from retirement or nearing retirement, explore your education options: • Getting to Know Your Pension 15-minute online course for new or potential plan members • Making the Most of Your Pension 45-minute online course or 75-minute instructor-led webinar for members establishing their career or several years away from retirement • Approaching Retirement 45-minute online course or 75-minute instructor-led webinar for members planning for or within five years of retirement Online courses are done at your own pace, anytime and anywhere. Webinars are now available year- round! For current information and to take online courses and webinars, please click on the link below.

Homewood Health – Homeweb Mental Health Education Links Created by Homewood Health, Homeweb is an online platform that offers employees access to health and wellness tools, resources, and support. You can search through their intranet calendar for times and course descriptions. From positive parenting to establishing work-life harmony, stay tuned for information on upcoming online courses offered through Homeweb. Click on the link below to get started.

GET STARTED

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MENTAL HEALTH ANDWELLNESS

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