2021 Citizens Report

CAO’S INTRODUCTION

This is an exciting time for our community. Our population has grown on average by 50,000 people since 1991, and is anticipated to grow by another 50,000 over the next 30 + years. As you flip through the pages of this report, you will see the work that is being done across the organization to plan and prepare for this anticipated growth. My role as CAO is to ensure that everyone on our team strives toward the highest levels of customer service, and that we all work towards a shared vision for Maple Ridge. Council has consistently championed accountability and data driven decision making. This report is part of that accountability process to citizens, with information on the City’s financial performance for the year ending December 31, 2021. It also includes highlights from each division within the City reflecting work that has taken place over the past year. I encourage you to visit mapleridge.ca/2369 to explore the Performance Dashboards, as they provide real time data on the work happening in your City.

Looking forward, there are a number of initiatives that are either recently complete or underway to ensure the appropriate mechanisms are in place to support our growth. These include strategic and master plans for economic development, transportation, fire department, tourism and parks, recreation & culture. We are also in the midst of service reviews to make sure that we align our services to meet community expectations, that we are customer focused and that we are transparent as we build a sustainable and robust community to live, work and play.

I want to thank Council for their support and strong vision for our community. I also want to thank all of the staffwho work for the City for their continued commitment to serving the citizens of Maple Ridge.

Scott Hartman, Chief Administrative Officer

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