2021 Annual Report

Strategic Direction & Progress Report The City has always been an adherent of the QR Code, including them in City advertising and on the covers of the Annual and Citizens Reports. Figure 08 represents the QR Code that takes citizens to the Strategic Plan, associated Dashboards and summary information. This QR Code, and ones for more specific data sets are an important component of our outreach to citizens.

Note: All dashboards represent data from January 1 to December 31, 2021

All stats displayed represent January - December 31 of the indicated or most recently completed year

Q1 Q2 Q3 Q4

COMMUNITY PRIDE AND SPIRIT

969,375 Website Visits

127,530 MRLC Admissions

10,806 Program Participants

11,881 Facebook Followers

$4,702,969 Grant Money Rec'd

Figure 03 : The Community Pride and Spirit Dashboard. The data tracks the growth of the City’s social media and website interactions, admissions and program participation, volunteers and events. One data point worth highlighting is the resurgence in admissions to the City’s Leisure Centre and the growth in program participation as health orders were relaxed with the COVID-19 pandemic.

Year

WebsiteVisits

Year

Quarter 4 Balance $10,252,023 $2,955,216

Year

FF

Year

MRLCAdmission

Year

ProgramParticipants











2020 2019

891,558 745,243

2020 2019

2020 2019

10,762 9,774

2020 2019

64,750 181,158

2020 2019

6,977 31,133

47 PRC Volunteers

70 Community and Youth Events

218 Community Event Volunteers

FilmPermits 272 Film Permits

Year

Year

Number of Events

Number of Participants

Year

PRC Volunteers

PRC Volunteer Hours

Community Events Volunteers

Community Event Volunteer Hours



2020 2019

412 844



2020 2019

2 51

67 54,172



2020 2019

11 15

229 416

2 689

12 8,016

* Due to COVID-19 many Community Events and Volunteer Activities have been temporarily suspended

Num All stats displayed represent January - December 31, 2021 or the indicated year Q2 Q1 Q3 Q4 177 Planning Reports to Council 575 Total Active Applications In House 5,682 Telephone 1,953 Counter 2,255 Facilities Work Requests 5,724 Operations Dept. Completed Service Requests

GROWTH Figure 04: The Growth Dashboard reflects that the COVID-19 pandemic did not have the same impact on our Building, Engineering and Planning Departments versus Parks & Recreation. Activity remained equal to, or higher, in most service areas for 2021 versus previous years.

Planning Public Inquiries

Year 

Year 

App

Year 

Telephone Counter

Year 

SR

Year 

Plan

2020 2019

1,817 1,969

2020 2019

572 394

2020 2019

5,343 4,427

1,239 3,934

2020 2019

5,973 5,909

2020 2019

149 159

Note: Covid Hall Closure March 13, 2020

758 Units

5,439 Permits Issued

20K Inspections

$245.8 ConstValue

119 Service Review Inquiries

25 Subdivision

343 Building Permits

34 Rezoning

in Millions

Development Referrals to Engineering

Building Statistics ConstValue

INYEAR  2020 2019

1 2

3

4

Year 

Permits Issued Inspections

Units

37 26

18 13

284 37

125 132

2020 2019

5,226 5,298

19,861 18,487

$261.2 $214.2

596 604

All stats displayed represent January - December 31, 2021 or the indicated year

Q4 Q3 Q2 Q1

COMMUNITY SAFETY Figure 05: The Community Safety Dashboard reflects a continued growth in calls for service for first responders and the growing role of Community Safety Officers, a key component of Council’s Community Social Safety Initiative (CSSI). This data is a key component of decision making around service delivery for the CSSI.

161

NUM_INC Total Calls Fire Department 5,881

NUM_INC Medical Calls Fire Department 3,322

436

RCMPCalls Calls for Service RCMP 23K

INC_YEAR Motor Vehicle Accident Calls Fire Department NUM_INC

NUM_INC Structure Fire Calls Fire Department

INC_YEAR

INC_YEAR

Year

INC_YEAR 









2020 2019

3,827 4,573

2020 2019

1,525 2,422

2020 2019

388 415

2020 2019

24,534 26,161

2020 2019

151 121

A Business Licences Bylaw & Licensing Department 5,165

T Dog Tags Bylaw & Licensing Department 6,731

295

221

12

Y Calls for Service Bylaw & Licensing Department A 4,269

Social Service Referrals Community Safety Officers

Shopping Carts Removed Community Safety Officers

Truckloads of Chattel Community Safety Officers

ISSUED_YEAR 

YEAR 2020 2019

FolderYear 

NumPeople

FolderYear

Carts

FolderYear

Chattel









2020 2019

4,315 3,920

2020 2019

4,755 5,019

7,320 7,802

2020 2019

34 4

2020 2019

73 0

2020 2019

34 0

* Some data was not collected until Q2 in previous years, data will populate upon Q2 reporting

10 City of Maple Ridge - 2021 Annual Report