2020 Annual Report

Strategic Direction & Progress Reports AN EVOLUTION IN TRANSPARENCY

business systems throughout City departments to provide citizens with a clear picture of ongoing work. At the same time, Council received quarterly updates on key operational metrics and projects that fell under their Strategic Priorities. These measures differ from the strategic performance indicators in that they highlight the short-term demands on, and responsiveness of departments. The quarterly presentations were made by the City’s leadership team to Council in tandem with the Mayor’s Council update videos to keep citizens up-to- date with a high level summary. All of these performance reporting metrics were aggregated to the City website at mapleridge.ca/2369 . We encourage you to look at these presentations and recordings which are now the standard way we keep citizens engaged on measuring performance and progress.

Using a series of charts that were updated annually, the City of Maple Ridge has been monitoring and reporting on municipal performance for nearly two decades.

On October 17, 2017, the City of Maple Ridge introduced the Open Government Portal at opengov.mapleridge.ca . This portal now features Dashboards with interactive tools that align the five priority areas of Council’s 2019 – 2022 Strategic Plan. The Dashboards replace previous static performance cards. The following information provides you with background and examples of the new ways that we are reporting our progress. COUNCIL’S STRATEGIC PLAN In 2019, Council established a Strategic Plan at mapleridge.ca/2369 for their term with five key priorities; 1. Community Safety 2. Intergovernment Relations 3. Growth 4. Community Pride & Spirit 5. Natural Environment

In July of 2020, Council endorsed the prototype of the dashboard concept as part of the Community Social Safety Initiative update. By merging the technical expertise of our IT Department with the graphics skills in our Corporate Communications Department, we began building the Performance Dashboard Hub using the ARCGis software platform. Subject matter experts in every department determined what is valuable to measure and why. The full set of dashboards was formally announced and went live in February of 2021. These tools not only fulfill Council’s vision for transparency in performance reporting but have empowered managers to make real time business strategically-aligned dashboards with 29 front-facing measures built on the City’s Open Government values of accessibility, transparency and accountability. These dashboards are also linked to the 2021- 2025 Corporate and Financial Plan that Council reviewed in November of 2020, and were affirmed in January of 2021. Behind each Performance Dashboard is a deeper subset of data. We will highlight the chain of data behind some of the Performance Dashboard metrics. decisions and track holistic community and organizational progress. The result is a set of

In addition to the adoption of the Strategic Plan, Council indicated that they were looking for metrics to determine if their policy and program work was having the desired impact in the community. In 2020, the City focused on creating a new Performance Dashboard Hub on the Open Government Portal. The vision was to pull data from the various

City of Maple Ridge - 2020 Annual Report 9