2020 Annual Report

Citizen Surveys

The first Citizen Survey was conducted in 2003, and over the years, we have asked consistent questions to gauge the public’s views on broad data points on overall satisfaction with life in the community. This also provides metrics for things citizens like best and areas for improvement in service delivery. This data allows Council and the City’s leadership team to ensure there is a strong alignment with Council’s Strategic Plan and the Business Plan and to bring that vision to reality. The table below is an example of the ‘Satisfaction with Quality of Life’ comparison over the last 20 years. The most recent Citizen Survey was conducted in the fall of 2020, during the COVID-19 pandemic. The data that was collected in this survey supports the continuing work on Council’s Strategic Plan. The next Citizens Survey will provide the current Council with an indication as to whether there has been a change in public perception on important metrics in our City and it will provide the next Council with valuable information for the development of the next strategic plan, so we can chart the course for future priorities.

Much like our Federal Government performs a Census on a regular basis, a fundamental piece of the City’s performance management framework includes periodic formal engagement with the citizens of the community. The City uses a consultant to conduct the Citizen Survey and the information collected supports staff in strategic planning, programming and setting the direction for Council over the long-term. The City of Maple Ridge Performance Reports landing page is located at mapleridge.ca/305 and includes the City’s performance dashboards and links to the most recent and past Citizens Surveys.

Part of the data from the 2020 City of Maple Ridge Citizen Survey

14 City of Maple Ridge - 2020 Annual Report