2018 Annual Report

Strategic Direction & Progress Report

SL16 Performance Reporting Scorecard Focus Area: Safe and Livable Community

SL03

Status Reports

2018

A decrease in participation can be attributed to cross-over decreases resulting from the dissolution of the Joint Parks and Leisure Services with Pitt Meadows. Parks, Recreation & Culture adpots score card measures to align with the National Framework for Recreation in Canada. Participation numbers have be tempered as a result of the Maple Ridge Leisure Centre pool closure.

Reduce Response Time in the Urban Response Zone

2017

Measure:

Percentage of residential structure fires responded to by four personnel in less than 7 minutes

Target

Overview

2016

Separation of Joint Parks and Leisure Services with Pitt Meadows.

Prior to 2005, the Maple Ridge Fire Department was composed of paid-on-call members, who responded to emergency calls on a volunteer basis. In a growing community where 65% of the workforce is employed outside the municipality, the low numbers of volunteers responding, particularly during weekday daytime, was becoming a concern. A strategy to move toward a composite fire service delivery model, made up of paid-on-call and full-time career firefighters, was developed as part of a Fire Master Plan. Because of the significant cost to the community, this plan is being implemented gradually and the results are being closely monitored. The hiring of full-time career fire fighters is intended to reduce the time it takes to respond to emergency calls in the urban response area.

To respond to calls within the urban response area within 7 minutes, 90% of the time.

Additional Information To learn more about the Aquatics Volunteer Program:

View Volunteer for Aquatics webpage

Urban Response Zone Calls Responded to within 7 Minutes

100%

Before Composite Model Average

Composite Model

Growth Average

80%

60%

40%

20%

0%

2003-20052006-2011 2012 2013 2014 2015 2016 2017 2018

2013 90%

2014 90%

2015 90%

2016 90%

2017 90%

2018 90%

Target

Actual % of Calls

87%

82%

79%

83%

79%

81%

For more information, please contact: Howard Exner, Fire Chief Telephone: 604-463-5880

Email: hexner@mapleridge.ca

Scorecard lastupdated: March9,2019

InclusionAccess

Scorecard lastupdated: March25,2019

ReduceResponse Time in theUrbanResponseZone

SL14 Performance Reporting Scorecard Focus Area: Safe and Livable Community

SL16

Status Reports 2018

2017 Responding to calls in the the Urban Response Zone, the Maple Ridge Fire Department was able to achieve a response time of seven minutes or less 79% of the time. Responding to calls in the the Urban Response Zone, the Maple Ridge Fire Department was able to achieve a response time of seven minutes or less 83% of the time. Responding to calls in the the Urban Response Zone, the Maple Ridge Fire Department was able to achieve a response time of seven minutes or less 79% of the time. Responding to calls in the the Urban Response Zone, the Maple Ridge Fire Department was able to achieve a response time of seven minutes or less 81% of the time. There is a slight change to the numbers reported in previous years as we learned that the Tower Truck was not included in the 2014 data change. The Tower Truck is now included in the data captured for a 4-firefighter crew to arrive on scene to a residential structure fire in the Urban Response Area as outlined in the Fire Master Plan. Hired additional firefighters to cover vacation relief. There is a slight change to the numbers reported in previous years as the methodology used has been updated to reflect the time for a 4-firefighter crew to arrive on scene to a residential structure fire in the Urban Response Area as outlined in the Fire Master Plan. This more accurately reflects the Fire Master Plan’s Urban Response standard. In previous years, the data captured the arrival of the first fire department vehicle. In early 2003, Municipal Council of the City of Maple Ridge directed a review of the existing fire service delivery model and asked for advice on what the Fire Department will need to look like to serve a growing community. Council direction was specifically to the Fire Chiefs and the GM: Corporate & Financial Services, who then enlisted the help of the Assistant Chiefs and paid-on-call fire-fighters to develop the Fire Department Master Plan. In 2018, the Fire Department was able to achieve a response time of 7 minutes or less 73% of the time, not meeting the target of 90% by 17%. A Gap Analysis of the 17% shows that weather (snow and ice) may have contributed to reduced response times. In addition, the usual first truck was already deployed on another call or for unknown reasons, which may include delays due to traffic. The 7 minutes target includes the time from dispatch to arrival at the scene is comprised of 1 - minute dispatching, 2 minutes - turnout - (firefighters to don personal protective equipment and the truck leaving the Hall), 4 minutes - travel time from the Fire Hall to the scene in the Urban Response area is intended to be met 90% of the time. A response time of 7 minutes for the Urban Response area was identified as a target in the Fire Department Master Plan. 2016 2015 2014 2013 0 Additional Information

Property Crime Offences

Measure:

1) The number of property crimes committed 2) The number of offences per 1,000 population

Target

Overview

To realize a downward trend in the number of property offences in our community.

Our local RCMP detachment focuses on intelligence-led policing, implementing strategies that address community crime problems, identifying emerging problems, prolific offenders and hotspots so that criminal intelligence has a coordinated effect in targeting the decrease of property crime offences in our communities.

Property Crime Offences Activity

MapleRidge PittMeadows

Coquitlam Mission LangleyTownship

7,000

6,000

5,000

4,000

3,000

2,000

1,000

0

2011

2012

2013

2014

2015

2016

2017

2016

2017

2011

2012

2013

2014

2015

Number of Property Crime Offences 3,338 Maple Ridge

3,379

3,105

4,233

4,498 1,004 5,828 2,827 6,038

4,137

3,556

655

691

585

953

852

708

Pitt Meadows

4,619 2,127 5,726

4,758 2,317 5,850

5,172 2,135 5,382

5,332 2,253 6,469

5,313 2,302 6,600

4,690 1,826 6,092

Coquitlam

Mission

Langley Township

*DataSource:StatsCanada Incident-based crime statistics,bydetailed violationsandpolice services,BritishColumbia

For more information, please contact: Maureen Jones, Senior Manager of Police Services Telephone: 604-467-7630

Email: mjones@mapleridge.ca

For information on the Maple Ridge Fire Department:

View Fire & Rescue webpage

Scorecard lastupdated: February12,2019

Scorecard lastupdated: March25,2019

PropertyCrimeOffences

ReduceResponse Time in theUrbanResponseZone

12 City of Maple Ridge - 2018 Annual Report